Business and Quality Assurance Analyst - 00009

Title: Business and Quality Assurance Analyst - 00009

State Role Title: Info Technology Specialist III

Hiring Range: $86,500 - $94,500

Pay Band: 6

Agency: Department of General Services (DGS)

Location: Washington Building (Richmond, VA)

Agency Website: DGS.VIRGINIA.GOV

Recruitment Type: General Public - G

Job Duties

The Department of General Services (DGS) is looking for an experienced and detail-oriented Business QA Analyst to support our mission of service excellence across the Commonwealth of Virginia. This role is ideal for a motivated professional who thrives in a fast-paced, collaborative environment and enjoys solving complex business problems with technical solutions.

Reporting to the BA/QA Manager, the Business QA Analyst serves as a key liaison between the Information Systems & Services (ISS) division and business units. The role involves analyzing business workflows, supporting system improvements, documenting requirements, and performing software testing. You’ll help ensure system upgrades, enhancements, and data-driven improvements meet both technical and business needs.

Primary responsibilities will include, but are not limited to:

• Serve as a liaison between ISS and business units to gather requirements and support system solutions.
  
• Analyze current business processes and identify improvements or system enhancements.
  
• Create and maintain technical documentation, including requirements, workflows, and test plans.
  
• Develop and execute test scripts for system upgrades, patches, and new feature rollouts.
  
• Participate in system refreshes, upgrades, and troubleshooting efforts.
  
• Support disaster recovery planning and ensure systems stay compatible with modern technologies.
  
• Respond to end-user requests for corrections, enhancements, or assistance.
  
• Coordinate production modifications and document results.
  
• Ensure compliance with administrative policies and procedures.
  
• Provide ongoing support through effective documentation for user, operational, and project needs.
  

As a Commonwealth of Virginia employee, you’ll have access to comprehensive health benefits, including medical, dental, vision, and wellness programs designed to help you thrive. This role also qualifies as public service employment, making you eligible to participate in the Public Service Loan Forgiveness (PSLF) program, which can significantly reduce the burden of federal student loans for those who qualify. Employees also enjoy retirement options, paid leave, and a wide range of additional state‑sponsored benefits. To learn more about benefits for state employees visit: DHRM Employee Benefits. 

This position is eligible for a hybrid telework schedule of up to 2 days per week, following a successful training period and an approved telework agreement, offering flexibility while maintaining strong team collaboration.

Minimum Qualifications

• Significant experience as a Business Analyst supporting HR, Finance, Construction, Facilities Management, Procurement, Real Estate, or clinical laboratories.
  
• Experience with requirement elicitation for software systems and applications using various techniques to elicit system and software requirements such as interviews, brainstorming, document analysis, focus groups, observations, and prototyping.
  
• Knowledge and experience with change control and release management processes.
  
• Experience with MS Office products including Visio, Word, Excel, PowerPoint and MS-Project, Teams and Sharepoint.
  
• Experience creating and executing test plans and conducting manual and/or automated testing to include system, regression, and user acceptance testing.
  
• Must have excellent written and verbal skills and be able to communicate with all levels of business and technical staff, diverse audiences, give presentations, and conduct meetings
  
• Experience in system a