Director of Catering & Conference Services (Salary/Exempt)

In this highly visible and significant role, you lead, train, and inspire the Conference Services Team to create and deliver exceptional guest experiences. As the Department Head, you oversee all aspects including planning, merchandising, execution of functions and fiscally keen financial results.  You are an enthusiastic, positive role model, motivating resort teams by promoting the Sea Island tradition of genuine hospitality as you produce distinctive meetings and events. You create an atmosphere of anticipatory service as you design and execute delightful guest experiences.

As you work alongside the team, you provide operational oversight to ensure that all documents (BEOs, estimates, guarantees, etc.) are thoroughly reviewed for accuracy and completeness.  You establish, support and maintain processes to uphold our Five Star standards.  You and your teams maintain exemplary communication with clients, exceeding their expectations with your suggestive menu and service offerings. You have a keen ability to maximize revenue through effective and appropriate up-selling of services and products.  You and your teams enthusiastically coordinate between clients and resort teams by informing each department of their specific roles and setting everyone up for success. You ensure all details are in place prior to client arrival, reviewing agreements, verifying room set-ups, and checking in with service teams. You thoughtfully execute all aspects of the written sales agreements and corresponding arrangements between the resort and clients during event. You warmly welcome and direct clients, remaining attentive and visible, observing quality and delivery, and assisting where needed.

You form effective relationships and work closely with all resort departments to maintain rapport and foster open communication. This involves attending related meetings and ensuring details are relayed to create a seamless service experience. You set the tone by consistently upholding and ensuring compliance with departmental procedures, including standards for safety, quality, timing, attendance, and appearance. You take pride in ensuring all work areas are sparkling clean, safe, and well organized.

You set the tone with your strong ethics and by consistently upholding and ensuring compliance with departmental procedures, including standards for quality, timing, attendance, and appearance. You follow and ensure all Sea Island safety protocols are consistently met. You maintain situational awareness of your surroundings, keeping an eye on all areas for tidiness and any general maintenance issues, ensuring that all are corrected or reported immediately. You maintain your knowledge of Sea Island’s properties, services, and offerings, and share this information with guests, members, and team members. You are generous with your support and help resolve any service issues that arise in a timely and positive way, following up as needed. You are proactive in aiding when needed and are willing to help with other areas or duties as requested.

Job Requirements:

• Minimum of five (5) years in a senior level capacity within Catering and Conference Services, Preferably in a Director of Catering and Conference Services position
• Possess Menu and Food & Beverage product and cost control knowledge
• Proficiency in Microsoft Office software applications (Word, Excel, Outlook) and office equipment
• Physical strength and stamina to perform a conference services role, maintain ongoing, prolonged physical activity throughout a scheduled day to include lifting 30+ pounds, working indoors and outdoors in varying weather, comfort with noise levels, electrical, chemical, and fume hazards with or without a reasonable accommodation. Ability to kneel, squat, climb, stand, sit, balance, reach, stretch, bend, push, pull, and walk for prolonged periods
• Timeliness and flexibility – you agree to work a flexible schedule. We work at peak business hours, which for us includes weekends, early mornings, evenings, and holidays