Claims Administrator

Posting Start Date:

August 6, 2024

Posting End Date:

August 19, 2024

Position Number:

80000243

Union:

Non-Union

FLSA Status:

Salaried Non Exempt

Department:

Finance & Administration

Salary Grade:

N-12

Salary Range:

$47,686.33 - $71,550.90

Employment Type:

Full Time

Building Location*:

Central Office Building, Eastern Regional Office, Western Regional Office

Building Street:

700 S. Eisenhower Boulevard, 251 Flint Hill Road, 2200 North Center Avenue

Building City:

Middletown, King of Prussia, New Stanton

Building State:

Pennsylvania (US-PA)

Building Zip Code:

17057, 19406, 15672

Work Schedule: Flexible Work Options

*This position may report to one of the Pennsylvania Turnpike Commission's offices: Central Office (Middletown), Eastern Regional Office (King of Prussia) or Western Regional Office (New Stanton).

 

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future.

 

 

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:

• Hybrid Work - combination of remote and in-person reporting
• Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days

*Some options may require completion of probationary period. 

 

The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options. 

Applicants must be currently authorized to work in the United States on a full-time basis.  The Commission will not sponsor applicants for work visas.

Job Purpose and Summary

This position is responsible for assisting in the administration of basic property damage, auto, and general liability claims for the Pennsylvania Turnpike Commission (PTC). Work is performed with close supervision and review by a supervisor or designee.

Essential Functions & Responsibilities

Processes basic claims and other claim related documents. Examines claim forms and other records. Assists with more complex claims.

Interviews and corresponds with claimants and claimant’s insurance companies.

Prepares correspondence and memoranda related to various claims activities.

Serves as a customer service representative internally and externally regarding claim issues.

Routinely reviews and updates claim file diaries.

Communicates claim policies and procedures.

Maintains files, records, and documentation relating to the status of claims and claim reports.

Monitors and collects payments for property damage claims.

Tracks and allocates costs to a variety of accounts.

Assists in the preparation of reports and records for other departments and management staff as needed.

Attends meetings, conferences, seminars, and trainings.

Uses situational awareness to anticipate and prevent accidents.

Performs related duties as assigned. 

Qualifications

Four (4) years of experience in the evaluation and payment of insurance claims;
OR
Two (2) years of experience in the evaluation and payment of insurance claims AND an associate’s degree in business