Senior Product Manager - Digital Experience

Company Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. 

Job Description

We are seeking a Senior Product Manager (SPM) to lead the strategy, development, and optimization of our Digital web platforms. We're looking to bring on a strategic, mobile first thinker with a bias for action. 

This role sits at the intersection of product strategy, engineering, and customer experience, owning the end-to-end product lifecycle—from vision and roadmap through delivery and continuous improvement. The SPM will translate business and customer needs into scalable, secure, and high-performing digital experiences across web channels. 

This position is open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule, working from our casual, pet-friendly office at least 3 days a week. 

Responsibilities: 

Product Strategy & Roadmap 

• Define the product vision, strategy, and roadmap for the eCommerce platform (browse, cart, checkout, payments, post-enrollment)  
• Balance customer experience, business goals, and technical feasibility in prioritization decisions 
• Work closely with stakeholders to identify opportunities to improve conversion and retention 

Customer Experience & Features 

• Work closely with the stakeholders to design and evolve key customer journeys across the web:  
• Search and discovery 
• Quote and conversion 
• Checkout and payment 
• Account management 
• Insurance claim submission 

Product Ownership 

• Work with business and technology leaders to capture business requirements. Translate business requirements into detailed product specifications, user stories, and acceptance criteria 
• Partner with engineering to make informed trade-offs on architecture, scalability, and performance 
• Manage integrations across systems (payments, identity, CRM, third-party services, other internal systems) 
• Ensure reliability, security, and compliance of account and transaction flows 

Execution & Delivery 

• Lead cross-functional collaboration across UX, engineering, QA, marketing, and operations 
• Work with business leaders to prioritize the backlog 
• Accountable for backlog, sprint planning, and for all team ceremonies 
• Deliver features on time with high quality and measurable outcomes 

Data, Metrics & Optimization 

• Define and track key business KPIs, and prioritize and drive improvements  
• Ongoing support of delivered features with continuous optimizations and improvement of quality metrics 
• Partner with growth and retention teams to support experimentation (A/B testing) and analytics to drive continuous improvement 
• Monitor product performance and identify areas for optimization and generate reports to stakeholders 

Stakeholder Management 

• Align stakeholders across business and technology teams 
• Communicate roadmap, priorities, and progress to executive leadership and stakeholders 
• Act as the voice of the customer and the business within technology teams 
• Partner with Engineering and IT leadership on team health, velocity, quality and performance metrics 

Qualifications: 

• Bachelor’s degree in Business, Marketing, Information Systems, or equivalent experience. 
• 5+ years of demonstrated product management experience in a fast-paced technology industry  
• Experience working in highly regulated technology industries 
• Familiarity with cloud platforms (AWS, Azure, or GCP) 
• Experience with customer identity platforms (OAuth, SSO, CIAM) 
• Experience delivering eCommerce or marketplace platforms 
• Experience with SOX Compliance  
• Strong analytical skills with SQL, analytics tools, or experimentation platforms 

Skills: 

• Demonstrated ability to translate complex business concepts into clear functional and non-functional requirements 
• Demonstrated experience in stakeholder management and communication.   
• Ability to collaborate effectively with technical partners. 
• Strong understanding of APIs, microservices, and system integrations as well as identity and account management systems and payment processing and checkout flows 
• Deep experience working in Agile/Scrum environments 
• Background in subscription models or recurring billing 
• Experience with native mobile development environments (Swift, Kotlin) or close collaboration with mobi