Sr. Account Manager, Global Accounting Firms

Customer Success is not only a function or a team at Thomson Reuters, but also our reason for doing business. We measure our success based on that of the prioritization of our customer needs and goals. The relationship that we create with our customers determines the future benefits for both, the customer, and our company. The ONESOURCE Trust Tax Account Manager for Global Accounts will be responsible for customers within our Trust Tax line of business.
 

About the Role:
In this opportunity as a Sr. Account Manager, you will:

• Understand “what success looks like” for our largest customers and partner with them to define their business outcomes in the context of their technology ecosystem.
• Tracking customer health – Identify, track, and escalate components of our customer health; raise critical customer concerns internally and mobilize resources to resolve issues. Monitor usage data, health gauges and growth opportunities to build useful insights and strategically adjust when needed
• Growing value – Assess the maturity of deployed offerings and functionality to make recommendations for improvement. Work closely with the commercial teams to activate those opportunities
• Drive Customer value: Ensure customers derive maximum value from their investment and collaborate with other Thomson Reuters partner teams that result in retention, growth, and education, tailored to their workflow
• Leverage Technology: Leverage technology tools (e.g., Salesforce) to keep all client information updated

Key Deliverables

• Optimize relationships with enterprise customer accounts
• Delivery on financial targets and customer experience objectives (e.g., client renewal rate and value growth through increased customer adoption)
• Analyze market and competitor activities
• Liaise between the customer and Thomson Reuters teams such as, professional services, technology, customer support, and product management, as needed

About You:
You're a fit for the role of Sr. Account Manager if you have:

• 8+ years of professional experience in Accounting or US Taxation, with a minimum of 3 years’ experience in client management
• 4-year college degree required, master’s degree or equivalent, a plus
• Experience in ONESOURCE™ and Salesforce, a plus
• Experience working in and around cloud software solutions and cloud delivery models
• Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solve

What's in it for you!

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: 

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.  Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• Compensation: Base salary and a variable compensation that is directly related to your success

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In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two com