Operations Manager, GOCC - 2nd Shift

Primary Responsibility: 

The Manager, Global Operations Control Center 2nd Shift will act as the decision maker and shift leader responsible for ensuring Global Operations Control Center (GOCC) Shift Team meets its throughput and service metrics for their sites. Reporting to the GOCC Automation Operations Engineering Manager and working with and through the GOCC shift staff, Regional Support Service (RSS), Site Maintenance Supervisors and Warehouse Operations Managers to enable efficient warehouse workflow in multiple automated facilities, with a focus on cost savings, standardization and optimization.

What you’ll Do:

• Lead and develop shift of five automation flow subject matter experts who will release work and manage digital and material flows to enable operations teams to meet daily production goals with minimal disruption and ensure a smooth information handoff between shift teams and their operating sites. 
• Collaborate with operations, systems, and maintenance functions to optimize product flow and plan maintenance activities. Monitor, report, and escalate to resolve system, data, and work process issues to enable the achieving facilities’ Service KPI’s. 
• Apply your warehousing operations skills and your ability to navigate WES and WMS systems and controls architecture to guide your shift team so they to consistently enable the automated warehouse operating sites to achieve their service and efficiency goals.
• Be the focal point for effective and efficient communications with site General Managers and senior automation operations and maintenance leaders for shift execution updates, escalations and changes that enable site operations execution excellence.

What Experience and Education You Need: 

• Bachelor’s degree in Engineering or Operations Management or related discipline with a minimum of 2 years practical experience required.
• In lieu of Bachelor’s Degree will consider at least 5 years of relevant experience leading teams in complex warehouses or high-speed manufacturing 
• Experience applying enterprise level Warehouse Management Systems (WMS), Warehouse Execution Systems (WES), Warehouse Controls Systems (WCS), or product manufacturing systems to execute and optimize performance 
• Advanced knowledge and understanding of warehouse flows and operational requirements, including staffing, capacity planning, service levels, measuring internal clocks and appointment windows to ensure operational success, and providing immediate feedback and corrective action recommendations when internal metrics are not met.
• Willing to travel up to 20% as needed
   

What Could Set You Apart:

• Team Leadership – Ability to set and execute a materials flow plan / execution plan for the shift and achieve daily Service KPI’s with an engaging leadership style that grows and develops the skills and abilities of your shift team and delivers positive results.
• Communication & Relationship Building – Ability to establish and maintain effective, collaborative work relationships both internally and externally and communicate efficiently and effectively in person, as well as over Team’s video, Chat and email with a matrix of resources to help resolve a wide range of people, process and mechatronic issues that could impede site success
• Strong Continuous Improvement Mindset – Demonstrated ability to identify opportunities to improve service, increase accuracy, reduce Lean wastes and deliver sustainable improvements.
• Decision making skills: Escalating, coordinating, or modifying the plan to enable success. 
• Proven sense of urgency with a confident, calm presence in the face of high levels of activity. 

Physical Requirements:

• Requires the ability to sit for long periods of time, with frequent interruptions. 
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending. 
• Requires manual dexterity with normal hand and finger movements for typical office work. 
• Talking, hearing, and seeing are important elements of completing assigned tasks. 
• May require travel by automobile and airplane for business. 
• May require visits to warehouse operations in temperatures at or below freezing.
• May require carrying loads related to travel and the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.
• Requires the use of various electronic tools.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Company makes reasonable accommodations in accordance with applicab