Customer Success Manager

You will guide new and existing customers toward their optimal usage of Spendesk and help them achieve their desired outcomes.

Your Missions:

• Manage, grow and nurture a portfolio of customers
• Identify and work with accounts that are not fully utilising the platform
• Push new use cases and new product features to generate upsell opportunities
• Work on our upselling strategy and train your teammates on best practices
• Identify customers at risk to minimise churn & contraction
• Transform client into ambassador by positioning yourself as a Trusted advisor
• Contribute to our product’s development by transmitting client’s feedback to both tech, product and marketing teams: you are the customer’s voice

Your Profile:

• You are a curious and quick learner, you have the ability to absorb the quantity of new information
• You have excellent verbal and written communication skills in Spanish, English.
• You are passionate and patient for consistently providing a fantastic customer experience
• Organised & self-reliant: You have a structured way of working and are comfortable to work autonomously
• Collaboration: You are able to work effectively with different teams
• Data-driven: You understand how to evaluate the success of your work, and are able to generate insights based on data generated at the end of a project
• You are a problem solver and very organised, you know that the devil is in the detail
• You have a passion for startups or dynamic environments. Previous experience in a similar working environment is a plus
• Last but not least, you have a hunter mindset thanks to a previous experience in Sales/Business dev.

As we are an international team, please submit your application and CV in English.
About Spendesk Spendesk is the 7-in-1 spending solution built for finance teams to make faster, smarter spending decisions. Founded in 2016, Spendesk is now one of the fastest-growing fintechs in Europe, with over 4,000 customers and an international team of 500+ employees based in Paris, Berlin, London, Hamburg, and remote. We’ve raised over €260M from leading investors, and been named a French tech unicorn. And we’re not stopping there! 
About our people & cultureWe believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset. 
About our benefits Our culture is built on trust, empowerment, and growth — with benefits to match!
- Lunch 60% funded by Spendesk (Swile Card) - 9 RTT in 2024 on a pro-rata basis, in addition to your 25 paid holiday days (for Permanent and Fixed term employees only) - Alan Premium health insurance - A Gymlib pass to let off steam after a productive day at work - Access to Moka.care for emotional and mental health wellbeing - Access to Vendredi allowing us to change the world - Latest Apple equipment - Great office snacks to fuel your day - A positive team to work with daily!
Diversity & InclusionAt Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.