Customer Success & Account Manager

<h5><a href="https://jobs.bonitasoft.com/posts/bonitasoft-benefits" target="_blank">Bonitasoft Benefits</a></h5><p>Our Customer Success team is at the heart of our client relationships. We’re responsible for adoption, satisfaction, and the long-term value generated by our solutions. But more than that, we act as <strong>strategic partners</strong>. From onboarding to expansion, we support our clients at every stage, including project delivery, stakeholder alignment, and renewals.</p><p>We’re now looking for a <strong>Customer Success &amp; Account Manager</strong> to join us and take ownership of a strategic portfolio. This is a <strong>hybrid role</strong>, combining <strong>client success</strong> with <strong>business growth</strong> through <strong>upsell closing</strong> and <strong>renewal support</strong>.</p><p>You’ll help our clients succeed and help Bonitasoft grow.<br/></p><h3>Your role</h3><p>You’ll join a growing, high-autonomy Customer Success team with a strategic scope. Your role is to make sure our most valuable clients succeed and stay with Bonitasoft.</p><p>From day one, you’ll take ownership of a portfolio of strategic international clients. You’ll lead the relationship across all stages: onboarding, adoption, value realization, and long-term engagement. You’ll build trust across operational teams and executive sponsors alike, becoming their go-to partner.</p><p>Beyond relationship-building, your mission is to turn insights into action: identifying opportunities to grow your accounts, and taking them all the way through to closing upsell and cross-sell deals. </p><p>You’ll also step in to secure renewals when needed, ensuring we never lose sight of what’s at stake.</p><p>Internally, you’ll lead the narrative around your customers, preparing business reviews, structuring success stories, and channeling strategic feedback to shape our product roadmap and positioning.</p><p>You’ll be trusted to structure your approach, prioritize your accounts, and use your time where it creates the most impact for your clients and for Bonitasoft.</p> <ol> </ol><h3>Your first 6 months</h3><p><strong>First Month:</strong></p><ul> <li>Ramp up on Bonitasoft’s range of products and value proposition.</li> <li>Get familiar with the key customer portfolio and internal processes.</li> </ul><p><strong>By Month 3:</strong></p><ul> <li>Begin customer follow-up activities in collaboration with a teammate.</li> <li>Start engaging in expansion and renewal activities under guidance.</li> </ul><p><strong>By Month 6:</strong></p><ul> <li>Manage the key customer portfolio autonomously.</li> <li>Demonstrate full proficiency in expansion and renewal activities.</li> </ul><h3>What sets you apart</h3><ul> <li>Senior level as Customer Success, Account Management, or a similar role in B2B software</li> <li>You’re experienced with strategic accounts and value-based client relationships</li> <li>You’re not afraid to talk business, you know how to <strong>spot and close</strong> opportunities</li> <li>You communicate with clarity and credibility, in both <strong>French and English</strong></li> <li>You’re structured, autonomous, curious, and focused on delivering results</li> <li>Bonus: you speak Spanish and love building strategic presentation decks</li> </ul><h3>Hiring process</h3> <ol> <li>Intro call with Christelle (Talent Acquisition)</li> <li>Interview with Nicolas, Head of Customer Success</li> <li>Home-assignment and Role Play interview</li> <li>Wrap-up with Charlotte (VP of People)</li> </ol>