Customer Service Specialist with French

<p><span>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com</span></p><p></p><p></p><p><b><span><span>Job Function: </span></span></b></p>Customer Management<p></p><p></p><p><b><span><span>Job Sub </span></span><span><span>Function: </span></span></b></p>Non-Technical Customer Service<p></p><p></p><p><b>Job Category:</b></p>Professional<p></p><p></p><p><b>All Job Posting Locations:</b></p>Prague, Czechia<p></p><p></p><p><b>Job Description:</b></p><p><b><span>Position:   </span></b>Customer Service Specialist with French</p><p><b>Reporting to: </b>Customer Service Senior Supervisor</p><p><b>Location: </b>Prague</p><p><b>Contract: </b>One year fixed term contract</p><p></p><p><b>About us</b></p><p>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are <span>personal. Through</span> our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at <a href="https://www.jnj.com/" rel="noopener noreferrer" target="_blank"><span>https://www.jnj.com/.</span> </a></p><p><b>About the role</b></p><p>We are looking for a Customer Service Specialist who is fluent in French whose main task would be to ensure great customer service experience in Medical Devices countries in the EMEA region. Daily, you will champion the relationship with our clients, collaborate with J&amp;J colleagues.</p><p><b>The responsibilities &amp; the impact YOU will have:</b></p><p><span>·       Customer</span> service to Medical Devices countries in EMEA</p><p><span>·       Primarily</span> handling customer orders and calls, case management in Sales Force, but can extend to responsibilities across customer service orders, returns and financial transactions returns, credits and debits for external and internal customers,</p><p><span>·       Professional</span> written and verbal communication with customers, internal functions (in country customer service, supply chain, commercial, sales, finance, etc..) and external providers (distribution centres and transport providers)</p><p><span>·       Timely</span> and accurate handling of cases/calls, processing orders, returns in a highly compliance and regulatory driven environment</p><p><span>·       Good</span> understanding of systems and processes to manage multiple tasks <span>through  (Salesforce.com,</span> JDE) with a high attention to detail</p><p><span>·       Processes</span> and investigates customer cases/calls, orders, potentially returns, credits and debits and other issues, credit and billing investigations / approvals and transactions to provide excellent customer service and experience</p><p><span>·       Responds</span> to customer inquiries regarding orders, back-orders, return requests, <span>approvals,  changes,</span> failures – coordinating these activities on behalf of the customer across internal departments and external providers</p><p><span>·       Process</span> orders on JDE system in timely manner, ensuring appropriate approvals, documentation and accuracy of inputs to ensure service levels are met to our customers</p><p><span>·       Meet</span> all applicable quality and compliance requirements (i.e. <span>HCC/HCBI/ANTI-CORRUPTION/FCPA/US-GCC/Privacy/SOX/QA.Safe</span> Fleet)</p><p><span>·       On</span> time reporting on spontaneous adverse events (AE) reports and quality complaints for all products</p><p><b>Qualifications </b></p><p><span>·       Fluency</span> in English and French</p><p><span>·       Experience</span> in the Customer Service or in a related area</p><p><span>·       University</span> degree or equivalent preferred</p><p><span>·       Systems</span> experience: Case Management systems (Salesforce.com preferred), Enterprise systems (JD Edwards preferred)</p><p><span>·       1-2</span> years related experience.</p><p></p><p>Core competencies required for this role:</p><p>Organizational and Industry Knowledge and Experience:</p><p><span>•            Proven</span> customer service or administrative experience</p><p><span>•            Knowledge</span> of customer service and office management systems and procedures</p><p><span>•            Excellent</span> time management skills and ability to multi-task and prioritize