Cust Care Rep I (US)

Anticipated End Date:

2025-09-29

Position Title:

Cust Care Rep I (US)

Job Description:

Customer Care Representative I

Location: Hybrid: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office: 21215 Burbank Blvd, Woodland Hills, CA.  

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. 

This position will have on-site training Monday - Friday for the first 16 weeks,

·       Training (16 weeks): 8:00 AM – 4:30 PM PT 

You must have 100% attendance during the full training period. Start date: 10/27/2025.

Post Training:

·       Typically 10:30 AM – 7:00 PM PT (some flexibility possible) 

The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. 

How you will make an impact: 

• Responds to customer questions via telephone regarding insurance benefits, provider contracts, eligibility and claims.  
• Analyzes problems and provides information/solutions. 
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.  
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.  
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.  
• Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.  
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.  
• Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. 

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Minimum Requirements 

• Requires a HS diploma or equivalent  
• Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. 

Preferred Requirements 

• High volume inbound call center experience preferred.
• Automated Customer Service experience preferred.
• Multi-tasking and data entry experience preferred.
• Language skills in: Spanish, Russian, Bengali, Cantonese and / or Mandarin are preferred.
• Previous Medicare / Medicaid experience preferred.
• Long-term care experience preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $18.00- $23.00

Locations: California

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless o