Customer Fleet Specialist (Onsite)

Date Posted:

2026-05-05

Country:

United States of America

Location:

US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Pratt & Whitney is seeking an Customer Fleet Specialist (CFS) to support the China Region. The CFS will work closely with Customer Fleet Directors and Customer Focus Teams to drive customer satisfaction by managing issues the customer may experience operating and maintaining P&W products.   Duties will include technical and business realms and will involve direct interface with the airline customer.

What You Will Do:

• Technical duties will entail supporting the CFD and the FSRs (Field Service Representatives) in the following areas:

• Developing and maintaining shop visit forecasts for customer specific P&W powered fleets.

• Working with the customer, P&W, the airframers and other related organizations to develop and execute fleet management plans aimed at resolving fleet technical issues. Assisting in communicating plans and coordinating resources required to mitigate operational disruptions and AOG’s. 

• Proactively managing emerging fleet technical issues.

• Preparation of technical presentations.

• Special “stretch” projects.

• Business related duties include supporting CFD and Sales Director in the following areas:

• Managing the customer relationship to ensure seamless service, measuring customer satisfaction using formal and informal customer feedback. Driving internal organizations’ action plans, and continuously monitoring and providing customer input to address and resolve customer issues.

• Working closely with P&W Engine Services in the management of Fleet Management Plans (FMPs) and other long-term agreements.

• Working with customer, PW Sales and internal organizations to develop support proposals to address non-contractual concessionary claims.

• Identifying and communicating sales and service opportunities to appropriate business unit and / or sales directors.

• Direct engagement with CBO Culture Council, weekly CFD meeting, Field Rep Council and other CBO-related forums.

Qualifications You Must Have:

• Bachelor Degree in Engineering 5 years of experience; Or an Advanced 3 years of experience to include the following:

• Commercial aerospace business knowledge

• Solid understanding of commercial engine business as is knowledge of commercial turbofan design, development, operation or overhaul / repair.

Qualifications Preferred :

• Strong interpersonal skills to successfully interact with a wide range of stakeholders on a daily basis to support both internal and external customers.

• Ability to manage shifting priorities in a timely manner.

• Ability to have influence across organization as related to the customer needs and priorities.

• Fluent in mandarin

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-perso