Senior Product Associate - Global Customer Platform

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Global Customer Platform, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

As a Senior Product Associate, you are trusted with working with stakeholders, including technology partners enabling the delivery of products in a stable and scalable way. Partner with cross-function teams, build key relationships, support multiple efforts simultaneously, and enable the product to continuously deliver value.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience.
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
• Writes the requirements, epics, and user stories to support product development.
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Raise blockers and other impediments to the Product Manager and assist in driving solutions to removed blockers.
• Assist Product Manager in managing timelines and reporting risks and issues. 
• Remain flexible in a changing environment due to high demands from products across the firm all working to solution their highest priority change.
• Excel in communication, collaboration, and coordination across product and technology to ensure the needs of our customers are clearly understood and we expeditiously deliver solutions that meet or exceed their needs and expectations.  

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics.
• Demonstrated performance in either product management or relevant domain area.
• Experience executing operational management and change readiness activities.
• Experience in product deployment processes 
• Understand the process and practice of Agile software delivery.
• Support Product Manager with breaking down a complex problem into manageable and achievable parts, then the experience to see it thru to implementation.
• Excellent organizational skills to effectively track and manage work in a fast-paced and complex environment.

Preferred qualifications, capabilities, and skills

• Firm knowledge of the product development life cycle.
• Strong verbal and written communication skills to effectively collaborate with stakeholders, present findings, and document requirements.
• Teamwork and Collaboration: Ability to work collaboratively with cross-functional teams, including product managers, designers, and engineers.
• Strong diligence to ensure accuracy and precision in data analysis, documentation, and requirement gathering. 

 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards