VP, Learning & Development

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

Job Overview:

The VP of Learning & Development is a visionary, innovation-driven leader responsible for architecting and executing a transformative learning strategy that aligns with business goals, enhances customer experience, and ensures regulatory compliance. This role leads a high-performing team of instructional designers, facilitators, and learning leaders to deliver cutting-edge, scalable training programs that drive employee capability, engagement, and retention. The ideal candidate is a strategic futurist with deep expertise in talent development, digital learning technologies, and a passion for shaping the future of workforce development.

Responsibilities:

Architect and deliver a transformative learning strategy aligned with business goals, customer experience, and compliance, with innovation as a core pillar.

• Champion the use of AI, machine learning, gamification, VR/AR, and adaptive learning technologies to personalize and scale training experiences.
• Lead a high-performing L&D team while cultivating a culture of experimentation, creativity, and digital-first thinking.
• Partner with senior leadership to identify future skills needs and create proactive talent strategies using predictive analytics and AI-powered learning insights.

Immersive Program Design & Technology Integration

• Oversee the end-to-end development of training programs—from onboarding to upskilling and leadership development—leveraging modern instructional design and learning science.
• Drive the evolution of digital learning platforms, integrating intelligent coaching tools, simulations, and performance support systems.
• Infuse gamified learning paths and interactive content into training to boost engagement, motivation, and knowledge retention.
• Implement a next-gen learning ecosystem, connecting your LMS, performance data, and employee feedback into a seamless, AI-enhanced experience.

Leadership Development & Coaching Enablement

• Launch immersive leadership academies and microlearning strategies that prepare future-ready leaders across the call center.
• Use AI-enabled coaching tools and behavior-based simulations to accelerate leadership growth and coaching capability across the organization.
• Foster a mentorship culture through digital platforms that support peer learning, career development, and social learning communities.

Data, Impact & Continuous Optimization

• Define clear learning KPIs tied to performance, customer satisfaction, and business outcomes.
• Leverage real-time analytics, learning experience data, and behavioral insights to continuously optimize program effectiveness.
• Use dashboards and data storytelling to communicate ROI and shape executive learning strategies.

What are we looking for?  

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team-oriented, and are able to execute in a way that encourages creativity and continuous improvement.  

Requirements: 

• Education: Bachelor’s or Master’s degree in Learning & Development, Instructional Design, Business, Organizational Psychology, or related field.

• Experience: 10+ years in senior L&D roles, with proven experience leading learning innovation in call center or financial services environments.

• Tech Expertise: 2+ years of hands-on experience with modern LMS platforms, learning experience platforms (LXPs), and AI-powered learning tools.

• Certifications: CPTD, SPHR, or equivalent preferred; knowledge of agile learning, learning engineering, or gamification design a plus.

Core Competencies:

• Strategic Futurism: Ability to anticipate learning trends and translate them into actionable, tech-enabled strategies.
• AI & Digital Fluency: Experience deploying learning platforms with AI