Guest Service Coordinator II

Position  Description

Wheeler Mission Ministries is a privately funded 501 (c) 3 non-profit, evangelical Christian ministry whose designated purpose is religious.  We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished.  Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed.  Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title: GSC II

Exempt/Non-Exempt: Non-Exempt  

Reports to: GSC III/Program Manager

Full or Part-time: Full-time  

Completion Date: February 2024  

Team:  Center for Women and Children

Position Summary: The Guest Services Coordinator (GSC) II Is the primary point of contact for visitors, volunteers and donors and provides services of care for shelter guests assigned to them during their residency at Wheeler Mission and general guest support. This includes assisting with evening/weekend activities as assigned.

Key Duties and Responsibilities

Brief description of duties in order of priority

Resident Support: Assists with the daily operation of programs and creates a welcoming environment, including: 

•     Primary point of contact for visitors, volunteers and donors directing them to the correct WM (Wheeler Mission) staff person.
• Checks guests in and out using guest software, in accordance with Wheeler policies and procedures. Informs staff of any guests not returning through written form.
• Provides guests with counsel and guidance when needed and appropriate, using approved techniques and scripture. Primary point of contact for conflict resolution among guests during the assigned shift.
• Assists with monitoring meals, ensuring that assigned daily tasks are complete.
• Collaborates with other staff in facilitating nightly activities for the guests and supervises these activities.
• As appropriate to role, mediates disputes and records the incidents leaving this information for the Director and other program staff.
• Greets volunteers, showing them to their volunteer area and providing supervision as needed.
• Assists with special events and other program duties as assigned.

Administrative Responsibilities: Performs a variety of administrative tasks to support the program operations:

• Meets daily with team members and supervisor to review any guest changes and situations that need to be addressed.
• Participates in daily, weekly and other regular program meetings.
• Completes paperwork, incident reports, answers email, and keeps on top of required reporting.