Technology Product Management Lead Analyst, Vice President

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Position Overview:

The Lead Product Manager to shape the future of technology platforms within our Retail Banking and Wealth Management business, driving platform strategy and delivering measurable improvements in customer value. In this role, you will operate as a recognized product authority, guiding cross-functional teams through complex product decisions and influencing strategic outcomes at scale. This is a high-impact opportunity to define KPIs, lead innovation experiments, and steer platform product portfolios at one of the world's leading financial services institutions.

Responsibilities:

• Lead the product strategy for platform components within a large-scale technology portfolio, setting release goals and defining business requirements that align with broader organizational objectives.
• Define, track, and report on KPIs for platform products, using data and benchmarking research to measure success and identify continuous improvement opportunities.
• Identify and lead innovation initiatives, including test-and-learn experiments, to develop platform capabilities that increase customer value across Retail Banking and Wealth Management.
• Make informed trade-off decisions across multiple platform products, balancing competing priorities to maximize portfolio impact.
• Develop detailed product and IT delivery plans — including schedules, resource plans, and project estimates — and present progress to senior leadership and client management teams.
• Evaluate complex business and system processes against industry standards, recommending and overseeing improvements that deliver meaningful business outcomes.
• Coach and mentor junior analysts, allocating work effectively and fostering a culture of strong product practice across the team.
• Uphold ethical standards and regulatory compliance in all product decisions, proactively identifying and escalating risk with transparency.

Qualifications:

• 6+ years of experience in product management, e-commerce, or strategic planning, with a track record of leading complex, multi-stakeholder product initiatives.
• Hands-on experience with JIRA, Confluence, and other product management tools as part of day-to-day delivery workflows.
• Experience using AI tools to support requirements gathering, user story documentation, and impact analysis.
• Background in retail banking or wealth management, with an understanding of customer-facing financial products and services.
• Ability to build and interpret complex business and transactional models to inform product decisions and strategy.
• Demonstrated ability to lead and influence cross-functional teams, communicating product vision clearly to technical and non-technical audiences alike.
• Broader exposure to AI and machine learning concepts as applied to product development or platform innovation is preferred

Education:

• Bachelor’s/University degree, Master's degree in a business, tec