Analyst 2, Data & Telecommunications

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for monitoring the operation of the Company's voice, data networks and computer data services. Provides technical expertise to ensure that voice and/or data communications and network facilities are sufficient, appropriate and functioning. Participates in crafting solutions to highly technical complex problems and be called on to consult for other projects. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

• Monitors, logs, tracks, and resolves hardware and software deficiencies and notes weaknesses or tendencies related to security compliance.  Produces gap analyses between existing solutions and best-of-breed to determine level of effort and cost-benefit to building and supporting best in class solutions.
• Develops system compliance requirements and evaluates telecommunications systems for new company facilities – and performs vulnerability management for existing systems.
• Preferred candidate will have experience with both Windows and Linux systems.
• Preferred candidate will have experience with SQL and maintaining the Avaya telecom platform environment.
• Coordinates with vendors for compliance and security assessments and recommends upgrading of appropriate systems.
• Monitor system performance, troubleshoots outages and manages vendor(s) to ensure optimal system performance.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Data Communication, Data Networking, Security Compliance, Structured Query Language (SQL), System Performance, Technical Knowledge

Compensation

National Pay Range: $50,613.12 USD-$118,624.50 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of