Technical Project Manager

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role
 A ServiceNow Technical Project Manager (TPM) bridges the gap between technical teams and business stakeholders, overseeing the planning, execution, delivery of technical projects and has a understanding of ServiceNow Best Practices. They possess both project management and technical expertise, ensuring projects align with business goals, are completed on time and within budget, and meet quality standards. This role often involves managing IT projects, software development, or other technology-driven initiatives. Maintains stability and usability of the platform.

Travel Requirements:

This position will be onsite in Orlando, Florida area.

Responsibilities include:

• Project Planning and Execution: Developing project plans, timelines, and budgets, defining project scope, and managing resources. 
• Technical Expertise: Applying technical knowledge to assess project feasibility, establish requirements, and ensure technical accuracy. 
• Team Leadership: Leading and motivating technical teams, facilitating communication, and resolving conflicts. 
• Stakeholder Management: Communicating project status, risks, and issues to stakeholders and leadership. 
• Risk Management: Identifying and mitigating project risks and developing contingency plans. 
• Quality Assurance: Ensuring projects meet quality standards and deliver intended outcomes. 
• Process Improvement: Continuously improving project management processes and tools. 
• Technical Product Focus (for some roles): Defining product vision, strategy, and roadmap, and collaborating with cross-functional teams on product development and launch. 

Required Skills and Professional Experience:

• Bachelor’s degree or the equivalent work experience and/or military 
• 8-10 years' project management experience managing multiple projects to successful completion, preferably at a technology solution provider or in a corporate Information Technology department 
• 3 years' experience delivering ServiceNow projects
• Superior project management, time management, and coordination skills to plan, organize, staff, and direct the overall production of a project.
• Demonstrated ability to implement projects successfully on-time and on-budget.
• Demonstrated ability to organize and coordinate all project activities assigned to him/her from project planning, to tracking and reporting issues, and status reporting
• Effective people management skills including motivating, developing, coaching, directing, and identifying the best people for the job
• Exceptional interpersonal and active listening skills
• Strong customer service, interpersonal, and active listening skills
• Strong public speaking and presentation skills with the ability to manage relationships by persuading and negotiating with others
• Solid communication and change management skills to influence and lead the project team and customer through the change management process
• Results-oriented with a demonstrated strong commitment and willingness to do what it takes to get the job done
• Ability to manage numerous small projects simultaneously
• Ability to be socially perceptive and be attentive to other’s reactions and why they respond as they do
• Strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills
• Excellent oral and written communication skills
• Ability to sense and forecast problem areas
• Proficiency in the English language and reading comprehension
• ITIL certification (preferred)
• ServiceNow Certifications (preferred)

 

Your future at Presidio

Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven a