Director, FCC Solutions

Director, FCC Solutions

Location: New York

Type: Full-time

Department: Financial Markets

Job Summary

The Director, FCC Solutions is a client-facing, revenue-generating role responsible for driving growth across financial crimes compliance and client lifecycle management domains—from consultative opportunity development through solution design, pricing and contract execution, with oversight of implementation and ongoing delivery. Sitting within the FCC Practice Solutions team, this individual serves as the Practice’s primary point of contact for prospective and existing clients, distributing eClerx’s broader advisory, product, technology, and managed services capabilities.

The role spans three integrated pillars: Presales (business development, solution design, pricing and contract execution), Advisory (consulting, operating model design, and thought leadership), and Postsales (delivery governance and client success). While all three pillars are integral to the role, the primary emphasis is on Presales and Advisory.

This role requires leading and coordinating a globally distributed set of colleagues across Sales, Account Management, the broader FCC Practice (including Product), and delivery teams to bring the right solution to every client. Strong relationship-building, influence, and communication skills are essential.

Responsibilities

• Presales & Business Development

  • Serve as eClerx’s primary solutions expert in client-facing pursuits across a broad set of financial institutions, including global and regional banks (investment, corporate, commercial, business and personal banking), wealth and asset managers, payments companies, fintechs, and insurance firms.
  • Lead or co-lead solution workshops, discovery sessions, and demonstrations with prospective clients, translating eClerx’s FCC and CLM capabilities into client-specific solutions and value propositions.
  • Develop tailored proposals, RFP responses, and solution architectures that integrate eClerx’s managed services, advisory, and technology offerings.
  • Engage in pricing and commercial structuring in close partnership with Sales, taking a lead or supporting role depending on the nature of the deal and the client relationship.
  • Build and maintain strong relationships with key decision-makers and influencers at target client organizations, including Chief Compliance Officers, heads of KYC/AML operations, fraud, and technology leaders.
  • Create high-quality sales collateral, case studies, and presentations that communicate eClerx’s value proposition across the FCC landscape.
  • Work collaboratively with Sales leadership to manage a pipeline of opportunities and meet revenue and profitability targets.

• Advisory & Subject Matter Expertise

  • Serve as an internal and external subject matter expert on Financial Crime Compliance, including KYC/CDD, AML, sanctions, and regulatory frameworks (BSA, FinCEN CDD Rule, USA PATRIOT Act, 5AMLD, OFAC, FATF, AMLA and others).
  • Provide clients with strategic guidance on FCC program design, policy development, operating model design, and technology implementation—particularly in the context of CLM platforms such as Fenergo and Pega.
  • Conduct gap analyses and risk assessments to identify vulnerabilities in client FCC programs and develop actionable, pragmatic recommendations.
  • Contribute to eClerx’s thought leadership, marketing, and capability development in FCC and CLM, including whitepapers, industry event participation, and internal knowledge sharing.
  • Stay current on regulatory developments, emerging risks, and industry trends, advising clients and internal stakeholders proactively on implications and opportunities.

• Postsales & Delivery Governance

  • Serve as a trusted solutions partner through the transition from pre-sale to delivery, ensuring continuity of client expectations and engagement objectives.
  • Provide oversight and quality assurance across active client engagements, coordinating with account managers and globally distributed delivery teams to ensure on-time, on-budget, and high-quality execution.
  • Act as a senior escalation point for client delivery issues, leveraging deep domain and operational expertise to diagnose challenges and drive resolution.
  • Identify and surface opportunities for expansion within existing accounts, working with Account Management to convert these into incremental revenue.
  • Integrate the Practice’s industry perspective into regular business reviews with client stakeholders.