Administrative Assistant
Pratum CompaniesAbout the role
Administrative Assistant
We are seeking a motivated and detail-oriented Administrative Assistant to support our property management team. The ideal candidate is highly organized, a strong communicator, and eager to learn affordable housing programs such as Project-Based Section 8 and Low-Income Housing Tax Credit (LIHTC). This position has potential for advancement into a Leasing Consultant role.
Responsibilities:
Greet and assist residents, applicants, and visitors in a professional and courteous manner
Answer phone calls, emails, and other correspondence; direct inquiries to appropriate team members
Prepare and maintain resident files, lease documents, and compliance paperwork
Schedule appointments, inspections, and maintenance requests
Assist with rent collection and rent posting in the property management system
Organize and maintain office files, supplies, and documentation
Provide administrative support for property manager and leasing staff
Support the leasing team with tours, application intake, and eligibility paperwork when needed
Learn and assist with leasing and compliance for Project-Based Section 8 and LIHTC programs
Attend training as assigned to grow into a future Leasing Consultant role
Qualifications:
High school diploma or equivalent required; associate degree or higher preferred
Previous administrative or office experience (property management experience is a plus)
Willingness to learn affordable housing programs (Section 8, Tax Credit, etc.)
Strong organizational skills with attention to detail
Excellent verbal and written communication skills
Proficient in Microsoft Office (Word, Excel, Outlook)
Ability to maintain confidentiality and handle sensitive information
Friendly, professional demeanor and a team-player mindset
The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
Professional Experience:
A minimum of three (3) years’ experience in residential property management, preferably with a strong customer service background,
Experience in residential property management leasing, or HUD compliance is a plus
Familiarity with Yardi, RealPage, or other property management software
Growth Opportunity:
This role is designed for someone looking to grow within the affordable housing industry. Training and mentorship will be provided with the goal of transitioning into a Leasing Consultant or compliance-focused role in the future
Skills:The position requires, but is not limited to, the following:
Strong administrative and organizational skills (juggling multiple projects, tasks simultaneously)
- Strong time management skills and the ability to prioritize wisely
- Strong customer service orientation
- Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans
- Knowledge and understanding of Affordable waitlists i.e. HUD and LIHTC
- Ability to close a sale
- Ability to operate and understand personal computer functions and company utilized software packages including LRS, Knock, posting on Craigslist, OneSite, Microsoft suite.
- Must be capable of physically accessing all exterior and interior parts of the property and amenities.
- Must be able to push, pull, lift, carry or maneuver weights of up to 20lbs. independently and 50 lbs. with assistance.
- Basic knowledge of computers
- Ability to use Outlook
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