Customer Service Executive - French Speaking

<span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Job Description :</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><p><b>Job Title: Customer Service Executive – French speaking</b></p><p><b>Location: Budapest </b></p><p><b>Contract Term: Permanent</b></p><p></p><p></p><p>From pioneers like Arthur Guinness, John Walker and Elizabeth Cumming, to the digital disrupters already shaping our future, at Diageo, we’ve never stopped looking forward. We’re continuing to build on our heritage and, with eCommerce at the heart of everything we do, we’re creating our legacy for tomorrow! Join us and explore new ways ahead with digital sales channels, consumer insight and data. As you help us to keep shaking up the market with industry-leading solutions, you’ll transform your career too!</p><p><br/><b>About us</b><br/>Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.</p><p></p><p><b>About the function</b></p><p></p><p>The Commercial Experience Tower is all about the processes that allow us to transact with our customers and <span><span><span><span><span>distributors. We</span></span></span></span></span> are the second biggest tower in GBO, operating in centres located in Budapest, Bangalore, Bogota, and Manila as well as satellite locations such as Belfast, Madrid, Athens, and Turin.</p><p></p><p><b>About the Role</b></p><p></p><p>The Customer Service Advisor is the first point of contact for customers, (included EDI customers), and 3rd party service providers (warehouse). Responsible for delivering high-level customer service and ensuring on time, in full shipments. Ensures that all customer service-related queries are followed up and resolved accurately, efficiently and according to the relevant SLA in order for the relative KPIs to be fully met.</p><p></p><p>The role’s responsibilities include:</p><p></p><ul><li><p>Capturing customers’ Orders</p></li><li><p>Creation and maintenance of orders, order scheduling onward processing</p></li><li><p>Create and change sales Orders and perform Back order processing</p></li><li><p>Create Inquiry, Quotation, Scheduling Agreement, Contract, Item proposal, sales activity</p></li><li><p>Review order file lists. Delivery status against pre-agreed targets per region</p></li><li><p>Communication with sales department on orders’ prioritization – stock allocation in case of out of stock</p></li><li><p>Coordination of sales force and couriers in their daily work</p></li><li><p>Monitor orders demand vs available stock and communicate with sales dept. to prioritize orders</p></li><li><p>Adjust orders in communication with sales dept. so as to serve them in the best way</p></li><li><p>Monitor the back orders</p></li><li><p>Dispute management (assistance to customer in the resolution of disputes)</p></li><li><p>Issuance of credit notes for rectification invoices due to sales, delivery and sales commission problems</p></li><li><p>Returns/ Refusal Management</p></li></ul><p></p><p></p><h2><b>What you will bring</b></h2><ul><li><p>Graduate degree</p></li><li><p>1-3 years’ experience in Logistics &amp; Customer Service is an advantage</p></li><li><p>Fluency in French is a must</p></li><li><p>Solid English language knowledge</p></li><li><p>Accuracy and attention to details</p></li><li><p>Positive ‘can do’ attitude</p></li><li><p>Good team player</p></li><li><p>Good knowledge of customers</p></li><li><p>Strong MS Office knowledge</p></li></ul><p></p><h2><b>Benefits </b></h2><ul><li><p>Unique Family Leave opportunity</p></li><li><p>We work without border - you will work with people from all over the world</p></li><li><p>You will deal with world class brand portfolio</p></li><li><p>Wide variety of thematic ev