Product Coordinator

Want to be part of one of the country’s fastest growing infrastructure businesses? The Vortex Companies, LLC delivers cutting edge trenchless technologies and turnkey services to make the worlds water cleaner and we’re growing every day! 

We think BIG about solving the world’s toughest challenges in failing water, sewer and industrial infrastructure.

At Vortex, you will be surrounded with a culture that puts your safety first in all we do. If you like a fast-paced environment, a team structure that provides support, training, and development, then apply today!

Summary

The Product Coordinator plays a critical role in supporting daily sales, purchasing, inventory, and operational activities to ensure products move efficiently from supplier to customer. This position serves as a key liaison between customers, vendors, operations, logistics, and internal teams by coordinating orders, maintaining accurate system data, resolving issues, and supporting continuous process improvements. The ideal candidate is highly organized, customer-focused, detail-oriented, and thrives in a fast-paced environment while managing multiple priorities.

Key Responsibilities:

Customer & Sales Support

• Process customer orders accurately and efficiently, ensuring pricing, product details, and shipping information are complete.
• Serve as a primary point of contact for customer inquiries via phone, email, and text while delivering exceptional customer service.
• Coordinate product returns, issue return authorizations (RMAs), and ensure timely resolution.
• Support customer retention through responsive communication and proactive issue resolution.
• Assist with product pricing updates and new product setup within company systems.

Purchasing & Vendor Management

• Source products and materials from approved vendors.
• Create and manage purchase orders to maintain product availability.
• Develop and maintain positive vendor relationships to improve service, pricing, and delivery performance.
• Coordinate with suppliers regarding lead times, backorders, shipping schedules, and product availability.

Inventory & Operations Coordination

• Monitor inventory levels and coordinate replenishment activities.
• Support inventory accuracy through system maintenance and transaction verification.
• Coordinate product movement between purchasing, warehouse, and customer fulfillment teams.
• Assist in resolving inventory discrepancies and support inventory reporting.

Shipping & Logistics

• Coordinate domestic and international shipments.
• Prepare logistics, customs, and shipping documentation as required.
• Maintain working knowledge of small package and LTL freight shipping.
• Track shipments and resolve delivery issues with carriers.
• Prepare and process hazardous material (Hazmat) shipments in accordance with applicable regulations and company procedures.

Systems & Data Management

• Maintain accurate customer, vendor, inventory, pricing, and product information across business systems.
• Ensure data integrity through accurate entry and routine validation.
• Utilize ERP, CRM, inventory, and purchasing systems to support daily operations.
• Process remote check deposits and credit card transactions accurately and securely.
• Generate routine operational, purchasing, inventory, and sales reports.

Process Improvement

• Identify opportunities to improve workflows, eliminate inefficiencies, and enhance customer service.
• Recommend and support implementation of process improvements that increase operational effectiveness.
• Assist in documenting standard operating procedures and best practices.

Cross-Functional Collaboration

• Partner closely with Sales, Operations, Warehouse, Purchasing, Accounting, and Customer Service to ensure seamless order fulfillment.
• Communicate proactively regarding order status, inventory availability, vendor issues, and customer concerns.
• Support additional operational projects and initiatives as assigned.

 What Success Looks Like: