Customer Support Agent – German / English speaking

🌍 Let’s face it, job hunting kind of sucks. But what if it sucked just a little less? 🌟

That’s exactly what we’re trying to do at Teamtailor. We’ve built an applicant tracking system (ATS) with the candidate experience in mind, making the process smoother, faster, and a whole lot more human. We give companies the tools and tech to focus on people, not paperwork.

Today, Teamtailor is used by over 10,000+ companies and 200,000+ users in more than 90+ countries. 🚀

Joining us means becoming part of a growing international tech company where your work actually makes a difference. We move fast, we take ownership, and we don’t forget to have fun while doing it. 🥳

We’re big on diversity, there’s no cookie-cutter "ideal candidate" here. We care more about your energy and ambition than ticking every box. If you’re excited about what we do and want to be part of the journey, we’d love to hear from you.

🇩🇪 We're now growing our Customer Support team and are looking for a German-speaking Customer Support Agent, based out of our Stockholm HQ. 🎉

The CS Team on our company trip to Spain

About the Role:
You’ll be one of the friendly faces (and voices) of Teamtailor, making sure our users have a smooth, helpful experience every time they reach out. With fast response times and a 97%+ customer satisfaction rate, we’re proud of the support we provide, and we’d love for you to be a part of it. 🤩

This is a great opportunity to build a strong foundation in the tech industry, especially for someone who’s curious, motivated, and eager to grow. We believe in promoting from within, and driven team members often go on to develop their careers in other roles across the company.

What You’ll Be Doing:
💬 Chat with users via Intercom and email to answer questions and guide them
🧩 Troubleshoot issues and collaborate with our tech team to resolve them
📢 Collect and share feedback to help improve our product
🐛 Report bugs and keep users updated
📚 Help build a great knowledge base (FAQs, articles, etc.)
🤝 Offer support that’s both efficient and human

What We’re Looking For:
💬 You speak German and English fluently, both written and spoken
🧠 You're curious, solution-oriented, and love learning new tools
✨ You’re a great communicator who enjoys helping others
💡 Maybe you’ve worked in support or customer service before, or maybe you’re just excited to start
📱 You’re comfortable with tech and not afraid to ask questions or dig in to figure things out

What You’ll Get:
🏖 25 days of paid vacation
🧘 A healthy work-life balance
📚 Excellent opportunities to grow and build your career within the company
🧑‍🤝‍🧑 Supportive teammates and regular social fun
💻 Your own starter kit: MacBook, iPhone & Teamtailor swag!

Let’s build something great together. We’re excited to hear from you! 🌟


This is a full-time position based out of our Stockholm HQ, Monday to Friday (40 hours per week). We’re ready to welcome the right candidate as soon as possible. 🌍