Quality Engineer II - IoT Hardware/Firmware

Position Overview:

Quality Engineers on the EmPower team are responsible for testing the integration of a wide variety of smart home devices within Alarm.com’s ecosystem. This position has a strong focus on the functional testing of end-to-end systems, providing an excellent opportunity to engage with the full depth of our products, by working with software, firmware, and hardware.

The ideal candidate will have a college degree, at least 2 years of relevant experience working on quality engineering related activities or projects, have computer/technology skills, will be able to communicate clearly, and will contribute towards product/system improvements to resolve in-field product issues and improve overall product Quality. You should be a self-starter who can work closely with the development team to discover, report, and validate fixes for issues.  You should be comfortable discussing with client development teams externally and representing feature timelines and product expectations. 

Responsibilities:

• Develops and presents test plan documents for cross functional testing efforts and writes department procedures on various processes.
• Provides input into the QE organization's technical strategy and may provide input to the Engineering technical strategy.

• Interacting with Developers, Business Analysts, and Product Management to ensure the quality of the software and hardware products

• Participates in setting program and project objectives for team.
• Identifies and contributes test cases for the automation team to include in the automation infrastructure.
• Comfortable talking with full development team, at an intermediate level, to understand requirements and discuss expected behavior.
• Drives innovations and improvements in their work that have an impact on product quality and the customer experience.

• Delivers on objectives and deals with changes without impacting quality or schedule, and/or takes the initiative to clearly articulate impact of such changes in terms of schedule, technical, and quality risk/impact

• Interacting with various stakeholders and other engineering teams to ensure the highest level of quality for the product under test.

Requirements:

• 2-3 Years of prior experience in a QA / Test Engineering role
• Bachelor’s Degree in Engineering, Science, or Information Technology
• Excellent problem solving, troubleshooting, time management, and analysis skills
• Working knowledge of cross-functional and related technical areas.
• Ability to work in combination of hardware, software, and firmware technologies
• Process-oriented with ability to pay close attention to details
• Exceptional communication skills to articulate quality assurance practices
• Ability to make decisions based on test results to advise management and customers
• Can retrieve device logs and do basic black box troubleshooting with them.

Preferred Qualifications:

• Experience working in Agile, Sprint Planning, and Scrum
• Experience with SQL, Native Mobile and UI testing
• Experience working with Single Sign On integrations including SAML and Oauth
• Experience working with product-QA Teams delivering externalized product test strategies
• Experience delivery new hardware product releases
• Experience with Automation planning and test case management tools
• Experience with Accessibility & Usability in practice

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

COMPANY INFO

Alarm.com is the leading cloud-based platform for