Staff IT Engineer, End User Computing & Manufacturing/Lab IT

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Location

Must be local to San Diego, CA. This role is 100% onsite.

Summary

The Staff IT Engineer for End User Computing (EUC) & Manufacturing/Lab IT will server a critical role within our global organization.  This position is based in our San Diego office and reports directly to the Senior IT Manager of GIS End User Computing & Manufacturing/Lab IT.

In this role, you will be responsible for a broad range of IT functions, including system design, analysis, evaluation, testing, debugging, and the implementation of repairs, upgrades and modification.  You will also diagnose and resolve technical issues to maintain optimal system performance. Additionally, you will oversee enterprise infrastructure platforms to identify performance concerns and ensure system integrity. Your responsibilities will include leading the planning and execution of business challenges analyses, leveraging automated system solutions to drive operational efficiency.

You will provide advanced engineering support and administration for managed endpoint platforms and services, including Intune, SCCM, and Jamf. This role also includes supporting endpoint provisioning and lifecycle management across manufacturing and lab environments.  The ideal candidate will have hands-on experience in designing, developing and maintaining automated deployment pipelines that ensure consistent configuration, security compliance and operational efficiency across diverse enterprise and specialized IT settings.

This position plays a vital role within the Global IT End User Computing team, contributing to the shared responsibility for maintaining system availability and ensuring optimal performance across enterprise environments – including support for manufacturing and Lab IT operations. 

Key Responsibilities

Endpoint Management and Configuration

• Configure and manage Intune features such as Configuration Profiles, Compliance Policies, and BitLocker encryption.
• Deploy and manage applications across Windows, macOS, iOS, and Android platforms.
• Coordinate and execute the installation of client and department specific applications and systems.
• Create, manage, and maintain software deployment packages and operating systems.

Automation and Scripting

• Develop and maintain PowerShell scripts to automate endpoint provisioning, system configurations, and routine tasks.
• Design and build deployment pipelines for efficient and scalable endpoint management.

Troubleshooting and Technical Expertise

• Diagnose and resolve complex end-user endpoint issues within an enterprise environment, especially after initial triage by other teams.
• Work on complex assignments requiring in-depth evaluation of diverse technical factors and procedures.

Project and Operational Management

• Manage projects with accountability for timelines, milestones, resources, budgets and documentation.
• Thrive in a fast-paced environment, demonstrating agility and adaptability to shifting business and functional demands.
• Participate in a follow-the-sun on-call rotation to support global operations.

Collaboration, Leadership and Mentorship

• Partner with IT and business project teams, including GIS End User Services, and Information Security.
• Improve internal and external working relationships and establish networks with key contacts beyond immediate areas of expertise.
• Train and mentor

Security and Compliance

• Collaborate on global security initiatives with cross-functional teams.
• Demonstrate a comprehensive understanding of endpoint security across laptops, desktops and mobile devices.

Reporting and Integration

• Experience in Service Now and its integration points for asset tracking, incident management and workflow automation.
• Enhance reporting capabilities to support compliance, performance monitoring and operational insights.

Requirements

• Minimum 8 years of relevant IT exp