Operations Manager, Bureau of Finance, Administration and Services

Job Description

Principal Administrative Associate III-10124 – Open to candidates who are permanent.

The Center for Health Equity & Community Wellness (CHECW) seeks to eliminate racial and other inequities resulting in premature mortality. With an unwavering grounding in history and structural analysis, CHECW works to increase visibility of the harm perpetuated by centuries of racist, socially unjust policy while pushing towards redress for the most impacted NYC communities. CHECW addresses inequity across community and healthcare systems in partnership with community, faith-based, and health care organizations. CHECW's work focuses on social determinants of health, including environmental and commercial focuses on social determinants of health, including environmental and commercial determinants and addresses both upstream and downstream factors to improve health and well being of New Yorkers. CHECW is comprised of the Bureau of Bronx Neighborhood Health, the Bureau of Brooklyn Neighborhood Health, the Bureau of Harlem Neighborhood Health, the Bureau of Chronic Disease Prevention, the Bureau of Health Equity Capacity Building, the Bureau of Equitable Health Systems and the Bureau of Finance, Administration and Services. The division's Deputy Commissioner also serves as the Agency's Chief Medical Officer. The Bureau of Finance, Administration and Services (BFAS) oversees human resources, finance, contracts, procurement, operations, facilities, travel, and all other administrative matters for CHECW and its 600+ staff.

The Bureau of Finance, Administration services seeks to hire an Operations Manager to assist the Director of Operations in providing operational support and advisement to help ensure the smooth processes across CHECW's division.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Support the management of CHECW's operations and facilities portfolio ensuring effective building operations and maintenance for 600+ staff in 12 physical buildings citywide.
- Facilitate intra-bureau/divisional communications, address and track emergent issues, organize routine maintenance, and collaborate with CHECW's 8 bureaus, and the Bureau of Operations, the Bureau of Facilities, Planning and Administrative Services, the Bureau of Finance, the Bureau of Transportation, and the Bureau of Network Technology and Telecommunications, on special projects and improvements.
- Collaborate the Bureau of Facilities, Planning and Administrative Services, and Bureau of Network Technology and Telecommunications to oversee space planning and routine division reorganization request. Work with counterparts in CHECW's Bureau of Finance, Administration and Services on efficient and streamlined service delivery for CHECW bureaus.
- Compile and forward divisional requests for inventory to BFAS Finance team (including items needed for fleet maintenance, general office supplies, and furniture, and protection equipment) and work with vendors as needed.
- Support oversight of CHECW's fleet vehicles and associated responsibilities, including facilitating enrollment into LEN's program, tracking care and maintenance schedules, DOT permit issuance, notifying vehicle operators of impending deadlines for mandatory driving courses, trip logs, tax documentation, etc; and work with the Transportation Unit to address violations, services, inspections, and accidents.
- Liaise with Agency counterparts in Facilities and Operations to address needs related to physical spaces, fleet supplies, services, and other operational issues.
- Partner with staff at various levels within and across divisions to solve problems and improve communications, reporting practices, response times, and overall operational capacity.
- Create tracking systems and surveys to streamline reporting and request processes across the division.
- Maintain operational guidance documents; advise programs and leadership of standard procedures, current policy, and/or available systems available for routine processes and decision making.
- Create tracking systems and surveys to streamline reporting and request processes across the division.
- Analyze gathered data to evaluate workflows and deliver efficient services across the division. Performs other operations related tasks, duties, and responsibilities as assigned by the Director of Operations.
- Serve as backfill for the Director of Operations.

PREFERRED SKILLS:
- Ability to manage multiple priorities and competing demands in high-paced environment while maintaining professionalism.
- Ability to manage multiple tasks simultaneously and meet tight deadlines.
- Ability to effectively communicate with staff across all agency levels.
- Excellent verbal and written communications skills.
- Knowledge and experience of facilities and operations functions and task within a city agency.
- Must be responsive,