AVP, Principal Operations Engineer

Job Description:

Role Summary/Purpose:

The AVP, Data Operations Engineer, will oversee the operational support of Synchrony Financial Data Products.  This individual will work on a team that is embarking on a journey which will transform the way we process and use this critical asset in a cloud-based environment.   This role will be at the forefront to help drive elevated levels of automation and proactive management with goals to ensure the highest quality of data reaches both the company and our external clients.

Our way of Working

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Management of processes related to technologies in big data environments such as Data Warehouse, Data Lake, AWS (Amazon Web Services) Cloud, Abinito, Database technologies, processes for managing data, Business Objects, Tableau and Anaconda. 

• Manage processes related to data, performance, and availability in a cloud-based environment.

• Interface with Senior and Executive Leaders within the data organization and across the company. 

• Identify and implement automation solutions for operational purposes in AWS.

• Manage resources, processes, and vendor management, as required. 

• Ticket efficiency, escalation management and overall improving customer service to the business. 

• Oversight of Incident, Event, & Problem Management processes, Capacity & Performance Management.

• Drive process improvements. 

• Partner with Data Platform and Engineering teams to ensure effective transition to support. 

• Partner with Data Quality teams to ensure useability of all data products.  

• Drive issues through closure by engaging all appropriate resources. 

• Monitor technologies to ensure they are always available and functional. 

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's Degree in Statistics, Data Science or similar fields and 4 years of IT experience; or in lieu of degree, High School Diploma/GED and 8+ years of IT experience

• 3+ years of machine learning experience including the ability to conduct gradient boosting, neural network, random forest and other innovative techniques   

• 4+ years of experience with Cloud infrastructure (Data and Database architecture).  

• Experience with vendor management and good understanding of key Data service providers

• 4+ years experience with managing impact of compliance regulations.  

Desired Characteristics:

• Ability to achieve specific results with limited direction. 

• Strong ITIL management process knowledge and experience   

• Ability to work under pressure, being adaptable and responsive to organizational requirements.  

• Ability to work and derive creative and practical solutions to complex problems in an independent work environment. 

• Excellent organizational, problem solving and project management skills.  

• Good writing, communication, and interpersonal skills 

• Formidable team player – collaborates well with others to solve problems and actively incorporates input from various sources. 

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY M