Senior Product Education Facilitator

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

Product Education Facilitator provides learners with all aspects of a training program i.e. plan, design curriculum from available content, and deliver best in class training. The role displays a depth & breadth of functional knowledge in Sprinklr applications. This person will be applying standard methodologies into engagements that require professional training development and delivery. Product Education Facilitators are responsible for customer knowledge of the platform and their ability to realize value out of Sprinklr.

Your Responsibilities

• Lead Sprinklr training projects from start to finish - planning, needs assessments, curriculum design, development, and training delivery
• Conduct training assessments and persona assessment through workshops, interviews, or surveys
• Compile training assessment findings, identify themes & deliver related training plan outlining the activities required to support the overall project including a curriculum map, delivery plan, and timeline
• Build long-term trusted relationships with our clients and colleagues by addressing and resolving any client issues, as well as exceeding client expectations for successful projects
• Develop and deliver end user training curriculum based on client’s use cases and Sprinklr applications; activities include training across multiple channels (web-based, classroom, virtual) and use a variety of learning tools
• Work to develop as a subject matter expert for a specific Sprinklr product, applying any industry experience
• Deliver web-based and in-person classroom training

Who You Are & What Makes You Qualified

• 3+ years of proven experience creating and delivering corporate instructor-led, eLearning, and hybrid course curriculum at a SaaS company.
• You have an understanding and experience in training and instructional design methodology.
• You are able to discuss the benefits of a SaaS CXM program and knowledge of implementation of enterprise systems.
• You have strong interpersonal skills and ability to take a leadership role when necessary.
• You pay attention to detail and are able to quickly assimilate and apply new concepts, business models, and technologies.
• You possess excellent oral and written communication skills.
• Able to work independently and creatively in fast paced startup environment.
• Excellent business, communications, and interpersonal skills.
• Having experience working within the Sprinklr ecosystem (i.e. instructional designer, instructor developing courses and facilitating training sessions on Sprinklr end-user training, train-the-trainer, and feature-specific instructions) is a plus.
• Familiar with learning tools such as authoring tools, screen-capture software, and survey/assessment tools ie Webex, etc.

You Know You're Successful If

• You can create measurably effective, extraordinary learning experiences.
• You are able to adapt and operate effectively in ambiguous or ever-evolving environments.
• You have ability to work both independently and as part of a team.
• You are capable to work effectively and juggle several assignments simultaneously.
• You have experience in working in a cross-functional, collaborative environment.

Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: