Senior Payments Program Manager

Company Overview: 

Designed for beauty, built for growth, PatientNow brings clinical-grade EMR with intuitive charting, smart AI automation, advanced photography, marketing, patient engagement, and seamless practice management into one elegant system. Everything works together naturally, helping clients create a smooth, intentional patient experience from consultation to checkout. Supported by a U.S.-based team that understands the pace and artistry of aesthetics, PatientNow provides the technology and partnership to scale with confidence.

Vision: Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

Mission: PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Values:

• Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
• Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
• Be Authentic – By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect

Position Summary:

Our Senior Payments Program Manager is responsible for creating, executing, and managing operational plans across functions and departments. This position will report to the GM of Financial Services and Embedded Solutions and will have significant visibility to the Chief Executive Officer and Board of Directors. This is an exciting opportunity to get in on the ground floor of a newly launched industry-leading platform and make a significant impact at a growing company. We recently combined two former industry competitors, and you will be working side-by-side with the GM to build out the embedded payments product at PatientNow. If you thrive on rolling up your sleeves to work in fast-paced environments with huge growth potential, this is the right opportunity for you!

Essential Duties and Responsibilities:

• Lead the development and execution of payment program strategies in alignment with organizational goals and industry best practices.
• Manage all aspects of payment program lifecycles, including planning, implementation, monitoring, and continuous improvement.
• Collaborate with internal stakeholders, including product management, engineering, finance, legal, and customer support, to define requirements and prioritize initiatives.
• Oversee the integration of new payment methods, technologies, and partners to expand our payment capabilities and enhance customer satisfaction.
• Conduct market research and analysis to identify emerging trends, opportunities, and potential risks in the payments landscape.
• Monitor key performance indicators (KPIs) and metrics to evaluate the effectiveness and success of payment programs and implement corrective actions as needed.
• Develop and maintain strong relationships with external partners, such as payment processors, networks, banks, and regulatory bodies.
• Stay abreast of regulatory changes and compliance requirements related to payments, ensuring our programs adhere to industry standards and regulations.
• Provide guidance, mentorship, and support to junior team members, fostering a culture of collaboration, innovation, and continuous learning.
• Prepare and present comprehensive reports, presentations, and recommendations to senior leadership on payment program performance, challenges, and opportunities.

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Business Ethics – Inspires the