Office Specialist

The work we do matters!

Hiring Agency:

Health & Human Services - Agency 25

Location:

Lincoln, NE

Hiring Rate:

$16.277

Job Posting:

JR2025-00016659 Office Specialist (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

05-30-2025

Job Description:

Job Description Summary
The Department of Health and Human Services is seeking a motivated individual to join our Children and Family Services (CFS) Central Registry and fill the role of an Office Specialist. The successful candidate will be a self-starter, detail oriented, have a high personal standard of integrity, and share in our mission of Helping People Live Better Lives.

What We Offer:
• 156% state-matched retirement contribution
• 13 paid holidays
• Generous leave benefits
• Tuition reimbursement
• Public Service Loan Forgiveness (PSLF)
• 79% employer-paid health insurance
• Dental and vision coverage
• Employer-paid $20,000 life insurance
• Career growth opportunities

“You have the passion; we have the opportunities – let’s make a difference for Nebraskans!”

 

What We’re Looking For

We are looking for a motivated, reliable, and detail-oriented professional who:

• Has experience in administrative support roles, particularly in environments that handle confidential or legal information
• Brings strong computer skills, especially in Microsoft Outlook, Word, Excel, and database systems
• Understands the importance of accuracy, consistency, and confidentiality in handling sensitive records
• Ability to work independently and within a team
• Maintains dependable attendance and can work Monday–Friday, 8:00 AM to 5:00 PM without issue
• Ideally has experience in child welfare, human services, legal support, or a similar field
• Self-motivated to meet goals and deadlines, and minimal errors in work

If you take pride in doing accurate, meaningful work that helps people, and want to grow your career in public service, we want to hear from you!

Duties and Responsibilities

• Process Central Registry background checks in accordance with agency policies and procedures
• Respond to inquiries via phone and email regarding the Central Registry portal and background check process
• Review and update personal records, including processing name changes in the database based on legal documents such as court orders
• Print and mail official correspondence related to Central Registry results and notifications
• Compile and extract data from internal systems for reports, file requests, and program tracking
• Maintain accurate and organized records to support program documentation and compliance
• Provide administrative support to Central Registry program staff and leadership as needed
• Ensure confidentiality of sensitive information in all communications and recordkeeping
• Follow established protocols and timelines for processing requests and delivering results
• Support continuous improvement efforts by identifying process enhancements or workflow improvements.

 

Requirements / Qualifications

Minimum Qualifications: Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency. OR Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

Preferred Qualifications

• 2+ years of experience in an office setting, especially handling confidential or sensitive information
• Strong customer service skills
• Experience processing background checks, legal paperwork, or working in a regulated environment
• Strong skills in Microsoft Outlook, Word, and Excel
• Experience using databases or case management systems
• Experience in child welfare, human services, or legal support is a plus

Knowledge, Skills, and Abilities

Knowledge of:  the practices, procedures, and equipment used in secretarial/clerical support operations; record keeping practices and database management; administrative reporting formats; customer service processes and principles; the program-administrative policies and guidelines; specialized proce