Sr. Claims Consultant

Job Description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

Acrisure is seeking a Senior Claims Consultant to join our growing team. Strategic partner and risk advisor for all clients and service teams through a high level of service and analysis of claims data that helps shape client policies and procedures to improve overall risk management. Proactively works toward achieving organization and team goals.

Responsibilities:

• Functions as subject matter expert for claims management, risk clarity, and advisory services
• Facilitates risk management policy changes for pre & post loss processes including but not limited to:
  • Pre hire enhanced physical setup
  • Workers’ compensation and modified work policy review & creation                        
  • FMLA & WC compliance assistance
• Conducts face to face client claim reviews and quarterly strategy meetings
• Designs and implements claims specific training as needed
• Responsible for the overall oversight of claims processing, management and prevention for clients             
• Acts as liaison between insurance company and insured in responding to inquiries
• Acts as a mediator when disagreements arise, providing follow-up with both company and insured
• Proactively advises Account Managers (AM) and Account Executives (AE) and Client Advisors regarding claims with special attention to the status of open files
• Serves as the expert to service teams and clients on claims related topics through training initiatives and publications
• Responds to customer telephone calls and office visits in a timely and professional manner
• Maintains strict confidentiality and upholds applicable laws at all times
• Develops and maintains a positive working relationship with team members and clients
• Corresponds with clients, prospects, and others in a professional manner
• Works to utilize the resources available such as Marketing Material, Employee Relations, Safety, Risk Management, and Process Improvement              

Requirements

Required Qualifications

• Willingness to participate in self-development or technical classes
• Strong organizational and workflow management skills
• Must be comfortable in an electronic environment with strong computer skills
• Strong working knowledge of Microsoft Office Products
• Excellent verbal and written communication skills
• Excellent people skills and ability to work well in a team environment

Education and Experience:

Required Qualifications

• Bachelor’s degree in business or related field of study or equivalent relevant experience
• Minimum 7 years' claims processing/analysis/advisement experience preferred
• Active Property & Casualty license            

Benefits and Perks:

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities
• …and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Core