IT Service Desk Support Analyst

The Opportunity

The IT Service Desk Support Analyst is responsible for implementing and supporting the structures of the service desks in InCharge. This includes creating IT and resolving IT tickets for InCharge employees within InCharge and supporting ancillary systems. Respond to incoming requests for IT support and resolve network, hardware, and software issues with computers. This role will interface with all departments within InCharge.

The role will report directly to the IT Manager.

What You’ll Do

• Manage all IT Services tickets.
• Review IT processes and procedures.
• Implement IT process improvements.
• Lead new employee IT onboarding.
• Manage IT equipment.
• Support role out of new IT policies and procedures.
• Managing one or more customer service or service desk functions.
• Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
• Identify and diagnose issues and problems.
• Categorize and record reported queries and provide solutions.
• Support problem identification.
• Advise users on an appropriate course of action.
• Monitor issues from start to resolution.

Your Experience and Capabilities

• Exceptional computer skills (Microsoft 365 business application, set-up, troubleshooting, network, and hardware.)
• Excellent communication skills to effectively communicate across multiple departments and through multiple levels of the organization.
• Demonstrated influencing, negotiating, and conflict management skills.
• Excellent collaborative management skills.
• Strong working knowledge of effective IT Service processes and work.
• Strong passion for support and systems improvement.
• Experience in corporate IT processes.

US Salary Range$60,000—$70,000 USD

What We Offer

Competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year. 

Equal Opportunity Employer

Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

CCPA disclosure notice here.