Collections Specialist

Location: Dallas, TX (Hybrid)
Reports to: Accounting Manager
Department: Finance & Accounting

POSITION SUMMARY

The Collections Specialist is responsible for the timely and effective collection of customer receivables within a SaaS and services-based revenue model, supporting strong cash flow, accurate AR aging, and customer account resolution in compliance with ASC 606 and internal control standards.

This role focuses on execution excellence—proactively managing assigned customer accounts, resolving payment issues, and partnering cross-functionally to ensure disputes are addressed quickly and professionally. The Collections Specialist plays a critical role in working capital optimization while preserving customer relationships and supporting audit-ready processes.

KEY RESPONSIBILITIES

Collections Execution & Account Management

• Manage an assigned portfolio of customer accounts to ensure timely payment of invoices and optimize cash collections.

• Execute strategic collection activities, including proactive outreach, executive-level customer negotiations, payment plan coordination, and appropriate escalation of delinquent accounts.

• Proactively contact customers regarding upcoming and past-due balances via email and phone while maintaining positive customer relationships.

• Track collection activity, payment commitments, and follow-up actions to ensure timely resolution.

• Escalate delinquent accounts in accordance with established AR policies and coordinate legal escalations when necessary to support contract enforcement.

SaaS Billing & ASC 606 Alignment

• Understand contract terms, billing schedules, and payment obligations within a SaaS environment.

• Partner with Billing, AR, and Revenue teams to ensure collections activity aligns with invoiced amounts, contractual terms, and revenue recognition requirements.

• Identify billing or contract issues impacting collections and collaborate with the Billing and Revenue Manager to drive timely resolution.

• Recognize when billing or contract issues—not payment intent—are driving delinquency and route appropriately.

• Maintain awareness of ASC 606 considerations to ensure collections activities support revenue recognition compliance.

Dispute Resolution & Cross-Functional Collaboration

• Investigate and coordinate resolution of payment disputes related to pricing, invoicing, or service delivery.

• Support AR remediation efforts by coordinating billing dispute resolution, credit balance resolution, and unapplied cash investigations.

• Partner with Billing, AR Manager, Revenue, RCS, Customer Success, and other stakeholders to resolve customer issues efficiently.

• Build strong relationships with customer stakeholders, including executive-level contacts when necessary, while preserving positive customer relationships and enforcing payment terms.

Cash Application & Reconciliation Support

• Partner with AR and Accounting to ensure payments are applied accurately and timely.

• Assist in identifying unapplied cash, short payments, offsets, and credit balances requiring investigation and resolution.

• Provide documentation and context to support reconciliation between the AR subledger and general ledger.

Reporting, Controls & Documentation

• Maintain accurate records of collection activity, correspondence, and dispute resolution.

• Support AR reporting, including aging schedules and collection status updates.

• Ensure collection activities com