Director, Product Design

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

• Available nationwide in every U.S. county
• Over 85 million projects started on Thumbtack
• More than 11 million 5-star reviews and counting
• Pros earn billions on our platform
• 1000+ employees 
• $3.2 billion valuation (June, 2021) 

About the Design Team

We’re a tight-knit and highly-collaborative team of Product Designers, Content Designers, Researchers, and Design Ops working closely with cross-functional partners to envision and deliver experiences that help people care for their home and empower small businesses nationwide to grow. We collaborate regularly through design critiques, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.

Responsibilities

• Lead Product Design across the Marketplace pillar, which consists of multiple cross-functional product pods
• Directly manage the designers across Marketplace and operate as a lead for the pillar
• Collaborate with cross-functional leaders to envision, strategize, and guide the product direction
• Initiate and lead design visioning work at the team and company level
• Empower design to create a northstar that guides product and experience decisions
• Empower designers to consistently deliver high-quality design solutions that positively impact our users and the business
• Cultivate a positive team culture of openness, curiosity, and bias for action

What you’ll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• 6+ years of experience in design leadership
• Experience leading high-performing product design teams in a fast-paced environment
• Excellent communication skills; comfortable engaging with stakeholders, including executive teams
• Ability to influence and lead change across the organization
• Track record of effectively driving large-scale visioning work

Bonus points if you have

• Experience working on two-sided marketplaces
• Experience scaling teams and managing managers

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $279,000.00 - $341,000.00.

For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $251,100.00 - $306,900.00.

For candidates living in all other US locations, the expected salary range for this role is currently $237,200.00 - $289,900.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

#LI-Remote

Benefits & Perks

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown
• Library (optional use collaboration & connection hub) in San Francisco
• WiFi reimbursements 
• Cell phone reimbursements (North America) 
• Employee Assistance Program for mental health and well-being