Director, PayPal Loyalty Partnerships

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Partnerships Director for PayPal Loyalty is responsible for fostering and managing PayPal Loyalty and Rewards’ relationships with major national and international brands across various verticals. The Partnerships Director will serve as the primary relationship owner across PayPal Loyalty and Rewards’ most important partners, focusing on driving program versatility in terms of both earn and redemption & member benefits, driving innovation, and ensuring seamless execution.

Job Description:

The Position:

The Partnerships Director for PayPal Loyalty is responsible for fostering and managing PayPal Rewards’ relationships with major national and international brands across various verticals. The Partnerships Director will serve as the primary relationship owner across PayPal Loyalty and Rewards’ most important partners, focusing on driving program versatility in terms of both earn and redemption & member benefits, driving innovation, and ensuring seamless execution. The role will be responsible for identifying new expansion opportunities, creating account strategy, execution plans, and project management of large complex strategic deals for top partners. This role requires a nuanced grasp of complex partner ecosystems to navigate multiple internal stakeholders to achieve mutual growth objectives.

Responsibilities:

• Drive Member Engagement & Retention: Develop and execute partnerships to increase member engagement and reduce attrition, ensuring a high level of customer satisfaction and long-term loyalty.

• Develop Industry Leading Partnerships:  Create and execute a partnership strategy specific to PayPal’s Rewards program across the PayPal’s global footprint, including contract negotiation, integration, execution and mutual launch activities.

• Leverage PayPal’s Extensive Partnerships:  Establish close relationships and work hand-in-hand with existing merchant-facing teams to leverage the depth and breadth with existing PayPal partnerships and build relationships with C-Suite, VP, and senior-level management at existing partners, engendering trust, confidence, loyalty, awareness and mutual benefit

• Establish Long Lasting, Mutually Beneficial Partnerships:  Understand partner ecosystems, partner business models, needs of partners, and PayPal solutions to uncover opportunities and craft partner-specific solutions.

• Collaborate with Cross-Functional Stakeholders:  Work closely with PayPal’s Product Development, Project Management, Marketing and other intern