Director, Security Operations Center

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The candidate selected for this position as Protective Security Operations Center (PSOC) Director will lead and manage the daily operations of our centralized security command center. This role provides strategic oversight and operational control for the PSOC and Alternate PSOC (APSOC) teams, ensuring effective monitoring, detection, analysis, and dispatch of Protective Security Officers to incidents threatening USAA personnel and assets. The Director will collaborate daily with Protective Security Directors, Security teams, and the Unified Command Center in implementing security protocols, and partnering with key stakeholders across Corporate Real Estate, Human Resources, Employee Relations, and Financial Centers on a global scale. This position requires providing regular reporting on physical security posture, emerging threats, and recommended enhancements to management and executives. Key responsibilities include risk management, budget management, performance evaluation through metrics, security technology implementation, development of procedures, and staying abreast of industry trends. This is a unique opportunity to significantly contribute to USAA's commitment to member and employee safety.

As a dedicated Security Operations DIrector, you will develop and implements strategy for prevention and response actions by an armed security force under Protective Security Operations at the campus level in response to emergency incidents involving workplace violence, active shooters, duress situations, medical emergencies, access control violations, and other security events in protection of the workforce. Performs Incident Command responsibilities and coordinates as company liaison with local fire and police authorities during serious incidents. Plans strategy to identify and mitigate risk to the Association. Provides administrative oversight for Protective Security Managers and Senior PSOs along with performance standards for all team members.

We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based in one of the following location: San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

• Directs policy and procedures to ensure routine and emergency response actions of the armed proprietary security force to ensure they take immediate actions to stop acts of violence by armed adversaries.

• Reviews data analytics of security activities and incidents to determine proper use and placement of security force team members.

• Approves written guidance, incident reports, and conducts data analysis for alignment of resources.

• Responsible for Incident Command during critical incidents and performs liaison with Situation Management Teams, Corporate Investigations, and local authorities.

• Approves security operations plans for special events.

• Oversees the monitoring, prioritizing and directing response to enterprise wide security activities from the 24x7x365 Protective Security Operations Center and Alternate Protective Security Operations Center assisting employees, contractors and visitors in all concerns that pertain to safety and security.
• Directs dispatching, communications and coordination procedures to ensure routine and emergency response actions of the armed proprietary security force to ensure they take immediate actions to stop acts of violence by armed adversaries.
• Oversees and directs the ongoing review of multiple systems and sources to detect potential risks.  Ensures the monitoring of