Sr. Facilities Manager/Account Lead

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Are you a seasoned facilities management professional with the curiosity and desire to grow your knowledge? Are you looking for an opportunity to lead a dynamic team and oversee the operational excellence of a portfolio of services? Do you find joy in solving problems and creating an outstanding customer and stakeholder experience?  If so, we have an exciting opportunity for you as a Senior Facilities Manager.

The role is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local, state and federal requirements. The position will be responsible for all lines of business and third party relationships with the assigned buildings. The position will also manage a team of Facility Management professionals.

What is your day to day?  

• Manage the performance and outcomes of assigned staff reporting to the position

• Maintain interface with third party owners (Landlords), ensuring total contract (Lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues

• Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information

• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the JLL to manage on behalf of the client as owner

• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography

• Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process

• Deliver and outstanding customer experience to clients and stakeholders

• Support prompt collection of management fees and reimbursements

• Responsible for overall team management, staff development and planning.  Execute staff succession and growth plans.

• For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress

• Build out playbook templates

• In coordination with the client, you will plan preventative maintenance schedules, as well as emergency planning (planned/unplanned power outages, etc)

• Work with the client and JLL leadership to enhance client relationships and grow the relationship to include additional services

Desired Experience and Technical Skills Required

• 8-10 years of experience leading Integrated Facilities Management teams/services

• Strong leadership and relationship building skills

• Strong interpersonal and problem-solving skills

• Excellent verbal/written communication and presentations skills

• Proven record of providing excellent internal and external customer service

• Knowledge of Excel and ability to analyze data

Preferred Experience and Technical Skills Required

• Bachelor’s Degree in Facility Management, Engineering, Architecture, Construction or related field

• IFMA certification desired

• Knowledge of standard business and accounting practices

• Ability to work onsite 5 days a week

Location:

On-site –Atlanta, GA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer