Executive Director, Asset Protection - Central US

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

As the Executive Director, Asset Protection Field Operations, you are an experienced proven leader with a deep operational knowledge of all retail store functions that could adversely impact profitability in our most complex and challenging markets.  Through extensive field experience, you have an acute awareness of the drivers of shrink, how those change based on different store types, and most importantly how to mitigate them most effectively.  You will help create the broader strategy and tactics but will ultimately own the flawless execution of those strategies and the expected financial outcomes. 

Defining the standards and holding Asset Protection and store field teams accountable to both delivering and sustaining them will be a critical component to the overall success.  Thus, this role will require analytical capabilities to understand shrink trends and field performance at a more granular and holistic level to help identify opportunities for continuous improvement.  Attracting, developing, coaching, retaining, and promoting talent at all levels will be an important facet of this role – as will, collaborative partnerships with store field leadership.

In addition to leading all aspects of Asset Protection in the field, the Executive Director, Asset Protection Field Operations, is also responsible for leading highest priority, enterprise-wide corporate-driven initiatives which includes operational execution for all stores within their span. The enterprise-wide, highest priority initiatives will require cross-functional leadership across CVS, and the knowledge, skills, and ability to gain consensus and alignment at the VP level.  This role will help develop key loss prevention strategies and objectives, designed to educate, enhance awareness among all levels of colleagues, with the overall objective of controlling shrink and protecting the company’s assets. 

Thus, as a result, the Executive Director, Asset Protection Field Operations will support the five overarching Asset Protection organization pillars.  This creates a thoughtful and strategic connection between the field and corporate teams, while building critical expanded skills for ongoing development and career progression.

The Executive Director, Asset Protection Field Operations, will lead a team of 5 direct reports, comprised of primarily RAPMS and an extended team of approximately 40+ in the Central US.  This role’s primary business partners will be multiple Executive Directors in both the Field and Corporate organizations, overseeing all Pharmacy and Front Store Operations, as well as 15-20 Region Directors.  Being a trusted thought-partner will be critical to the success in delivering sustainable results that help improve CVS’ bottom line across ~1,000 retail stores.  This role reports directly to the AVP, Asset Protection.

Job Duties & Responsibilities:

• Partner and support the Division VP in all things related to shrink and profitability.
• Executing to established standards, while pressure-testing and evolving them, in an effort that drives the desired financial outcomes.
• Lead the ongoing evolution of Asset Protection field and corporate operating initiatives; focusing on the enterprise's highest priorities that yields the highest ROI.
• Develop strong relationships/partnerships with key stakeholders across the enterprise to establish credibility with various levels of management and key business partners.
• Effectively communicate prioritized strategies, progress towards expected financial outcomes, and provide meaningful insights regarding shrink results at the SVP level, demonstrating an understanding and appreciation of the business senior leadership
• Supporting CVS Health in attracting, retaining, and engaging a diverse and inclusive consumer-centric workforce that delivers on our purpose and reflects the communities in which we work, live, and serve.

Travel 60%

Required Qualifications:

• 10+ years of Asset Protection experience
• 8+ years of retail field management experience
• 5+ years of m