Principal Product Manager- Modern Communications

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
Ready to lead the products reshaping how businesses connect? We’re looking for a Principal Product Manager who lives and breathes Contact Center as a Service (CCaaS) and POTS (Plain Old Telephone Service) replacement, someone who can turn deep technical fluency into products customers genuinely love.

At T-Mobile, every product exists to solve a real problem for real people. As a Principal Product Manager, you won’t just handle a backlog, you’ll lead the vision, roadmap, and results for some of our most complex, highest-impact products. Part visionary, part strategist, part data analyst, and full-time customer evangelist, you’ll turn deep customer insight and technical know-how into products that drive growth and genuinely improve people’s lives.

This role is located at our Frisco, TX HQ and offers 3 days a week in person collaboration!

What You'll Do:

• Lead the end-to-end strategy, vision, and roadmap for CCaaS, POTS replacement, and cross-platform solutions at the highest level of complexity.
• Get close to customers, through research, interviews, and hands-on testing, to uncover real problems worth solving.
• Turn insight into action: shape product requirements, define specs, and guide execution across 9+ Agile teams.
• Make the business case: build ROI models, secure funding, and defend your roadmap in front of senior leaders.
• Stay ahead of trends in CCaaS, telephony, and cross-platform tech, and translate them into competitive advantage.
• Lead through influence, presenting confidently anywhere from your engineering team to the C-suite.

What You'll Bring:

• 10+ years in product management within Agile software environments, including 7–9 years (Bachelor’s degree) or 5+ years (advanced degree) and 5+ years of CCaaS/POTS-specific experience.
• More than 10 years Relevant Product Management experience in an agile software product development environment.
• Deep, hands-on expertise in CCaaS and/or POTS replacement, ideally backed by a CCIE (Voice and Collaboration) or equivalent certification.
• A track record of shipping complex, high-scope products end to end, not just writing user stories, but owning outcomes.
• Sharp analytical instincts paired with genuine customer empathy.
• The presence and polish to influence team members at every level, from individual contributors to EVPs.

Required Certifications:

• CCIE Cisco Certified Internet Expert-Voice and Collaboration or equivalent CCaaS certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes, but minimal. Travel to the occasional industry conference may be required

 

Base Pay Range: $133,800 - $241,400

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ365807&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees