Sr. Associate, Web Strategy & Operations - Medical

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Web Strategy & Operations, Sr Associate

What you will do

The Amgen Global Content Excellence Team is looking for an experienced Web Project Senior Associate to join our Global Customer Capabilities & Innovation (GCCI) group. The GCCI delivers efficient and consistent quality global marketing assets at scale across multiple channels & markets. As part of the GCCI, the Web Project Sr. Associate provides integrated end-to-end project management to ensure successful delivery of websites and bring thought leadership and drive delivery.

Key Responsibilities:

• Collaborate with internal clients to define project scope, objectives and deliverables and develop detailed project plans, including scope, timelines, resources and budgets of website launches and updates
• Support quarterly prioritization of project requests, award agencies and ensure timely execution of high-quality deliverables
• Ensure effective communication and collaboration between cross-functional teams including copywriters, designers, developers, SEO team, analytics team, and project- and platform owners
• Monitor project progress and documentation, and take corrective actions as necessary to keep projects on track, including identifying and managing risks, issues and changes throughout the project lifecycle
• Perform quality assurance checks and hyper care to ensure deliverables meet industry standards, and ongoing strategic and operational support
• Act as a single Point of Contact (POC) for managing all projects in GCCI WSO for managing assigned web projects
• Support pilots, rollouts and adoption of new/enhanced capabilities and features for websites and the management and optimization of the global portfolio of websites
• Support Global Service Center (GSC) Regional Leads with Project Planning and Forecasting, Release Management and Deployment and Creative Support, MAC Services, Quality Assurance and Testing
• Submit Integrated System Assessment (ISA) across Amgen's global web platforms, which will significantly contribute to Amgen’s regulatory compliance and operational resilience
• Develop and report on key performance indicators (KPIs) and metrics that gauge the success of websites, analyzing data to provide actionable insights

Overall Responsibilities:

• Provide reporting to GCCI Web Strategy leads on performance KPIs, areas of opportunity to enhance ways of working as part of operational reviews
• Empower project owners to be cost effective & develop content with a sense of urgency through standardized templates
• Support project owners through successful website launches and updates, adhering to agile web development process and industry best practices
• Partner with stakeholders to perform functional testing to ensure quality
• Collaborate with Digital Technology & Innovation (DTI) team to support quarterly prioritization of projects, clearly identifying business priorities, and scope to determine project requirements
• Lead retrospectives that incorporate lessons learned from previous projects to instill a culture of continuous improvement

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Web Project Manager professional we seek is a collaborator with these qualifications.

Basic Qualifications:

Master's degree

OR

Bachelor’s degree and 2 years of digital or web project management experience

Or

Associate’s degree and 6 years of digital or web project management experience

Or

High School diploma/GED and 8 years of digital or web project management experience

Preferred Qualifications:

• 5+ years of digital project management in a fast-paced, multi-client environment,