University of Colorado Anschutz

Department: School of Dental Medicine

Job Title: Administrative Assistant II, Patient Intake and Scheduling Assistant (State Classified Title)

Position: # 00821022  – Requisition: #40385

Job Summary:

The clinical units at the School of Dental Medicine provide thorough, comprehensive dental care to the community at significantly discounted rates while supporting the education and clinical development of future dental professionals. As a teaching facility, care is provided by dental students and residents under the supervision of skilled faculty who oversee all aspects of treatment.

The Patient Intake and Scheduling Assistant serve as key front-line contact for patients, students, faculty, staff, and visitors in the dental clinic reception and information areas. This role supports daily clinic operations by triaging phone, virtual, and walk-in inquiries; directing patients to the appropriate clinic resource; registering new patients in the electronic health record system; scheduling and confirming appointments for student providers; and supporting patient check-in and check-out. The position also helps patients understand the dental school’s teaching clinic model, including student provider involvement, faculty supervision, appointment expectations, time commitments, and financial responsibilities. In addition, this role accepts payments, updates patient information, identifies scheduling or billing issues for follow-up, and maintains confidential communication in accordance with clinic procedures, HIPAA, FERPA, and records-release guidelines.

Key Responsibilities:

• Serve as a front-line point of contact for patients, students, faculty, staff, and visitors by responding to phone, virtual, and walk-in inquiries and directing individuals to the appropriate clinic resource.
• Schedule, prioritize, and confirm patient appointments for student providers using the electronic health record system.
• Support patient check-in and check-out, including registering new patients, updating demographic and financial information, and maintaining accurate and confidential patient records.
• Explain clinic procedures, scheduling expectations, financial responsibilities, and the dental school’s teaching clinic model to patients.
• Review and resolve routine scheduling, billing, payment, registration, and records-related issues using established clinic, EHR, financial, HIPAA, FERPA, and records-release guidelines.
• Accept patient payments, facilitate requests for dental records, and coordinate with faculty, students, clinic coordinators, and staff to address patient concerns and support efficient clinic operations.

Work Location:

Onsite – this role is expected to work onsite and is located in City, State.

Why Join Us:

The School of Dental Medicine offers a unique opportunity to work in a mission-driven clinical and educational environment where patient care and student learning come together every day. As part of the CU Dental Team Care Clinic, this position helps support access to comprehensive dental care for the community while contributing to the training of