Customer Operations Specialist

<p><span>PSG® is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most. Additionally, PSG is a leading provider of flow meters designed to reduce waste and downtime while accurately measuring, monitoring and controlling the distribution of fluids. Headquartered in Downers Grove, IL, USA, PSG is comprised of several world-class brands, including Abaque®, All-Flo™, Almatec®, Blackmer®, Ebsray®, em-tec®, Griswold®, Hydro™, Malema™, Mouvex®, Neptune®, PSG® Biotech, Quantex™, Quattroflow®, and Wilden®. PSG products are manufactured on three continents – North America, Europe, and Asia – in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps &amp; Process Solutions segment of Dover Corporation. For additional information on PSG, please visit <a href="https://psgdover.com/" rel="noopener" target="_blank">psgdover.com</a>.</span></p> <p><br/><br/><span>We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals. PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company’s scale, tools, expertise, and financial strength with Dover. Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly &amp; fast paced environment.</span><br/><br/><span>PSG is part of the Pumps and Process Solutions segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of over $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 65 years, our team of over 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.</span></p><p> </p> <p><span><strong>em-tec</strong> is located in Finning, Germany, and has a <strong>30-year history</strong> of producing innovative flow measurement equipment used in connection with cardiac, vascular and transplant surgery, dialysis and "life support" procedures, automated bioprocess monitoring, and laboratory and industrial processes where flexible tubing is used. The business was acquired by PSG in 2020. The medical segment, centered around larger Key Accounts, represents the largest share of the em-tec business with the balance primarily in Bioprocessing.</span></p> <p> </p> <p><span><strong>Position Summary:</strong> As Customer Operations Specialist (f/m/d) at em-tec you will be the first point of contact for all our customer inquiries regarding our products and services. Customer centricity and satisfaction are therefore your top priorities. Your role is to ensure a positive and efficient customer experience by responding to questions, resolving issues, and addressing concerns internally and externally. You will be the primarily responsible for managing order processing and maintaining customer relationships.</span></p> <p> </p> <p><span><strong>Essential <em>Duties and Responsibilities:</em></strong></span></p> <p> </p> <p><span><strong><em>Order Management:</em></strong></span></p> <p> </p> <ul> <li><span>Drive the entire order process from quotation to invoicing as the main person responsible</span></li> <li><span>Create order, shipment and invoice documents within our ERP system, ensuring that all actions are properly documented and aligned</span></li> <li><span>Create customer-specific offers in collaboration with the respective Sales Manager</span></li> <li><span>Prepare necessary export documents for international shipments and track them until they arrive at their foreseen destination</span></li> <li><span>Actively manage larger frame orders, with a focus on both shipped and outstanding demand</span></li> </ul> <p> </p> <p><span><strong><em>Customer Relationship Management:</em></strong></span></p> <p> </p> <ul> <li><span>Build and develop collaborative relationships with our customers by providing high-level customer service</span></li> <li><span>Respond to allcustomer inquiries via phone or e-mail in time and address them internally if not solved directly. Follow up regularly until the issue is resolved, always keeping, always having customer satisfaction in mind </span></li> <li><span>Develop knowledge about our customers and their markets creating valuable insight supporting our Sales Representatives</span></li> <li><span>Anticipate our customers’ stock level workin