Branch Representative (Bilingual/Spanish - Preferred)

Job Title: Branch Representative - Northgate Branch

Employee Type: Regular, FT

FLSA Status: Non-Exempt

Seattle Credit Union is proud to be an Equal Opportunity Employer/Affirmative Action employer. All qualified applicants, including racial & ethnic minorities, women, veterans, and individuals with disabilities are encouraged to apply.

 Target pay range for this position is USD $20.00 - $23.00/hour. The full salary range for this position is: USD $20.00 - $25.05/hour.    

ABOUT THE ROLE:

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive, and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.

We are seeking several Branch Representatives driven to positively impact the Credit Union’s member experience. You are agile and have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity. If you are always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

The Branch Representative is an experienced sales, service, and compliance individual responsible for the successful consultation and transactions to enhance our member experience. Responsibilities include delivering exceptional customer service and growing membership with a commitment to serving communities with low-income. Provides effective and efficient service to membership in all operations while following the Credit Union policies, procedures, and guidelines.

WHAT YOU WILL DO:

• Processes most member transactions.
• Supports, promotes and cross-sells Credit Union products and services.
• Open new accounts and establish member relationships, as the first point of contact
• Serves as member consultant and provides information and applicable forms concerning products and services.
• Interviews members to analyze and determine members’ needs.
• Balances at end of each business day.
• Maintains required records.
• Answers incoming phone lines and, if necessary, directs calls to the appropriate personnel.
• Maintains product sales in accordance with branch goals.
• Converts qualified referrals to new business in accordance with supervisor goals.       
• Maintains a Quality Loop satisfaction rating in accordance with credit union goals by providing high quality service based on our service standards.
• Demonstrate effective sales and services interactions using the Member Interaction Model.
• Maintains knowledge of SCU’s Bank Secrecy Act policy, procedures, and practices to meet compliance requirements.
• Other duties may be assigned.

Mission/Core Values

• Leads others as a reflection of organizational values to drive behavior and results.
• Builds community relationships to reinforce organizational goals and mission.
• Demonstrates a growth mindset and expects the same from teammates.
• Committed to exceptional care and service, specifically with und