Operations Specialist

About Us:

How many companies can say they’ve been in business for over 179 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

We are seeking a detail-oriented and customer-focused Order Management / Customer Operations Specialist to support end-to-end order processing and customer service operations. This role is critical in ensuring accurate order fulfillment, seamless communication with internal and external stakeholders, and a high level of customer satisfaction

Sound Interesting?

Here’s what you’ll do:

• Manage day-to-day communication with internal and external customers via email, phone, web portals, shared mailboxes, and EDI systems

• Process customer and dealer purchase orders through SAP Order Management, including: Sales Orders, Deliveries, Goods Issue, Billing Goods Receipts, Invoice Receipts, and Invoice Clearing

• Handle orders from multiple platforms (e.g., web-based portals, EDI systems, and third-party platforms)

• Generate invoices and support accounts receivable processes and documentation

• Investigate and resolve customer inquiries by identifying root causes and ensuring timely resolution

• Manage inventory allocation based on delivery timelines, customer priority, and supply constraints

• Coordinate product movement across the distribution network to meet delivery commitments

• Partner cross-functionally with Sales, Operations, Supply Chain, Finance, and Warehouse teams to ensure efficient order processing

• Support Sales team with operational and logistics needs

• Process returns, exchanges, and cancellations, including coordination of transportation and documentation

• Research return orders and prepare commercial invoices in alignment with trade compliance requirements

• Liaise with Warehouse, Headquarters, and Field Service teams to ensure timely turnaround of return orders

• Run and analyze daily operational reports (inventory, delivery schedules, order status)

• Monitor new sales orders and follow up with relevant teams to ensure timely processing

• Maintain and organize shared mailboxes and internal documentation

• Update and maintain SAP data, including analyzing and correcting system errors

• Ensure compliance with company policies, procedures, and regulatory requirements

• Provide backup support and assist team members as needed

Do you qualify?

• Bachelor’s degree in Business or a related field preferred

• Minimum of 2–4 years of experience in order management, customer operations, or related functions

• Experience with EDI implementation required

• Hands-on experience with ERP/CRM systems (SAP and Salesforce preferred)

• Strong analytical, problem-solving, and technical skills; advanced proficiency in Microsoft Excel required

• Experience with e-commerce platforms, U.S. retailers/national accounts, and 3PL environments is a plus

Compensation:

• The annual base pay range for this position is $59,000 – $74,000.

• Actual compensation may vary based on factors such as job location, scope of the role, candidate qualifications, education, experience, and the complexity or specialization of the position.

• This role is also eligible for a performance-based bonus or sales commission, where applicable.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay 
• The list goes on! 

The above is intended to describe the general content of and requirements for this jo