Strategic Account Director

Thrive is a leading behavior change technology company founded by Arianna Huffington in 2016 with the mission to end the stress and burnout epidemic. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 125 organizations in over 140 countries, from frontline and call center workers to executives at multinational companies.

If you’re not sure that you’re 100% qualified, but this sounds like a role you would Thrive in – we want you to apply! We believe skills are transferable and passion for our mission goes a long way.

The Account Director role is a senior, high-impact leadership role responsible for one or more large, complex enterprise partnerships.

This role functions as a player / coach and general manager for the strategic  account(s)  — accountable for partnership strategy, executive relationships, program success, commercial outcomes, and long-term growth.The Account Director leads a  dedicated cross-functional account team and serves as Thrive’s senior point of contact for key account stakeholders across regions and functions.

This role may manage program and delivery roles, including Program Managers and Wellness Coordinators.

The Account Director works cross-functionally with Sales, Product, Content, Marketing, Coaching, and Executive Leadership to ensure Thrive delivers exceptional value, measurable outcomes, and continued expansion.

What You’ll Do:

Strategic Partnership Ownership

• Own the overall health, success, and growth of Thrive’s strategic enterprise accounts.
• Serve as a trusted strategic advisor to senior account stakeholders, building deep relationships across HR, Wellbeing, Benefits, Learning, and regional leadership.
• Shape and evolve the long-term partnership strategy, aligning Thrive’s offerings to business priorities and workforce needs of enterprise customers.
• Act as the primary escalation point for complex issues, ensuring swift resolution and preservation of trust.

Player / Coach Leadership

• Lead a dedicated account pod, providing direction, coaching, and prioritization across program and delivery functions.
• Support the Wellness Coordinator in leading and developing a global team of Wellness Coordinators, ensuring consistency, quality, and local relevance across regions.
• Stay hands-on with key initiatives, executive engagements, and high-visibility moments — balancing strategy with execution.

Program & Delivery Excellence

• Partner closely with the Program Manager to ensure flawless execution, operational rigor, and alignment between strategy and delivery.
• Oversee major program milestones, enterprise-scale campaigns, and outcome-driven Business Reviews.
• Ensure programs are delivered with high quality, consistency, and measurable impact across complex, distributed employee populations.
• Own retention, renewal readiness, and expansion strategy for strategic enterprise accounts.
• Identify opportunities to expand Thrive’s footprint across regions, business units, and solution areas.
• Act as the voice of the customer partnership internally, synthesizing insights and feedback to inform Product, Content, Coaching, and GTM strategy.

• Partner with Product and Engineering teams to surface feature needs, pilot opportunities, and innovation initiatives relevant to the customer.
• Collaborate with Marketing and Content teams to support thought leadership, storytelling, and customer advocacy efforts (with permission).

• Ensure the partnership is grounded in clear success metrics, data-driven insights, and outcome storytelling.
• Use engagement, utilization, and impact data to guide strategy, optimize programs, and demonstrate ROI to stakeholders.
• Continuously refine engagement models to meet the needs of large, matrixed enterprise environments.

Who You Are:

• You thrive in high-visibility, high-accountability roles where success depends on both stra