Job Classification:

Operations - Insurance Operations

The Disability Claims Specialist (DCS) is accountable for direct support of the Team Lead on the claim team ensuring optimal claims handling and timely, accurate decisions of the claim team. This role is part of our leadership team in the claim organization. In addition, the role requires but is not limited to the following skills:

• Provides guidance and technical support to the claim team to ensure, timely and accurate decision for our customers.

• Displays behaviors of engagement and problem solving on a consistent basis resulting in the team's increased efficiency and high quality claims management for the benefit of the overall customer experience.

• Demonstrated ability to deliver accurate, dependable, and trustworthy service to our customers.

• Demonstrated ability to lead others to improved effectiveness through coaching, feedback, and problem solving.

• Collaborates effectively across team and organization to elevate performance across functions.

• A strong customer focus evidenced through maintaining customer relationships.

• Project participation and/or management at the team and organizational level in accordance with our strategic imperatives.

JOB REQUIREMENTS:

• 2-3 years experience in complex STD, Absence and Paid Leave claim management

• Exceptional claim/risk management skills and technical knowledge in contract interpretation and administration

• Demonstrated success at coaching others to elevate performance

• Demonstrated leadership skills in other position or similar position

• Strong presentation and facilitation skills

• Success in achieving Individual Development goals, and influence other’s in achieving development goals

• Goal oriented with an ability to organize and analyze information

• Strong critical thinking skills, communication, organization and time management skills

• Proven customer service skills

• Demonstrated ability to adapt to the changing needs of an organization

• PC skills required (i.e., Windows based environment; Word; Excel; PowerPoint)

• College degree preferred

The current employee work arrangement for this position is Fully Virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

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What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $70,300.00 to $116,100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit