Director of Sales and Account Management

//TECHYSCOUTS

Thinking beyond the box. Delivering beyond expectations.

Position Title: Director of Sales and Support

Company: //TECHYSCOUTS

Location: Remote, USA (up to 25% travel required)

Compensation: $100k+ base salary plus significant commission and bonus opportunity with tremendous upside for growth. Full benefits.

About Us

//TECHYSCOUTS is a group of friends who excel in delivering exceptional websites, SEO, and digital marketing solutions to our clients. Our close-knit team is committed to providing insanely high quality service, elegant design, and high-performing strategies across web development, SEO, paid media, and our cutting-edge AI-powered conversion rate optimization product, ScoutConvert. We consider our clients our friends, and we are always looking to make more friends to join our crew! We are making major investments in the company’s growth, and as such, are looking to bring in a Director of Sales and Support to play a pivotal leadership role in building out our commercial organization.

Position Overview

The Director of Sales and Support will be a true builder — someone who comes in with a strong point of view, a proven network, and the leadership chops to create //TECHYSCOUTS’ new Account Management department from the ground up. This leader will oversee both outbound sales efforts and an account-based strategy to drive revenue and retention from our existing client base. The right candidate will bring deep agency roots, proven consultative selling skills, and established relationships with SMBs in need of digital support and marketing services. This is a unique opportunity to define the commercial DNA of a high-growth agency and shape it for years to come.

Key Responsibilities

1. Design and build //TECHYSCOUTS’ Account Management department from day one, establishing team structure, workflows, hiring plans, and a sales and service model that scales.

2. Lead and grow a team of aggressively sales-focused Account Managers who serve as the primary point of contact for clients across all significant needs — taking a strategic, consultative approach to both service delivery and revenue generation.

3. Drive outbound sales efforts to acquire new e-commerce and SMB clients, leveraging your existing network and developing new pipeline through referral partnerships, events, and direct outreach.

4. Develop and execute an account-based sales strategy to maximize revenue and retention from the company’s existing client base.

5. Lead company-wide training initiatives to align //TECHYSCOUTS staff with the new sales and service model, fostering a unified commercial culture across the organization.

6. Collaborate closely with leadership on a new vertical-focused marketing plan designed to generate inbound leads and provide the credibility needed to support the Account Management team’s sales efforts in the field.

7. Bring a strong perspective on org structure, hiring, and department formation informed by high-growth agency experience; align with leadership across the org on key policies, procedures, training and workflows.

8. Represent //TECHYSCOUTS at industry events, conferences, and networking opportunities; support and potentially lead event-based sales and marketing initiatives.

9. Work cross-functionally with our delivery, product, and marketing teams to ensure client success and create feedback loops that improve our offerings.

10.  Contribute to the development and execution of innovative sales campaigns, including contests, raffles, sweepstakes, and performance-based outreach initiatives.

11.  Monitor sales performance metrics, pipeline health, and client retention KPIs; report regularly to the COO and leadership team with clear insights and action plans.

Requirements

Qualifications

1. 10+ years of experience in sales, account management, or business development, including at least 3–5 years in an agency environment.

2. Proven track record of building and leading high-performance sales or account management teams, ideally in a high-growth agency or digital services company.

3. Deep, established network of SMB relationships in need of digital marketing, web development, SEO, paid media, or CRO services.

4. Broad and current knowledge of the digital marketing landscape, including web development, SEO, paid media, and conversion rate optimization.

5. Experience in selling digital marketing services.

6. Strong leadership and coaching skills with the ability to recruit, develop, and retain top commercial talent.

7. Entrepreneurial mindset — comfortable with ambiguity, energized by building something new, and capable of operating with minimal infrastructure and bureaucratic bloat.

8. Excellent communication and presenta