Technician, Service Execution

We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine.

Duties and Responsibilities:

Conducts all tasks associated with the inspection, auditing, servicing, upfit, repair and/or overhaul of Normet’s new and used equipment and associated systems to the required standards and specifications.

Maintains complete documentation for all machine and equipment regarding upfits, repairs, rebuilds and upgrades.

Travels to customer locations to complete repairs as directed and in a timely and professional manner.

Performs repairs or service on customer equipment at mine sites.

Commissions new equipment at customer’s job site ensuring all equipment is in good working order, and mine personnel are trained on the proper use of the equipment. (At times there may be a need to perform these duties in other areas of North America.)

Coordinates with Manager, Services Cluster for missing items or damaged items discovered during commissioning process. Completes production report and submits to Manager, Services Cluster.

Offers both startup training and billable training as requested by Manager, Services Cluster.

Diagnoses and trouble shoots mechanical problems with the appropriate equipment to determine most efficient course of action.

Recommends and explains additional repairs as appropriate.

Modification and/or repair of vehicle systems including: chassis, driveline, engine, transmission, hydraulics, pneumatics, electrics.

Testing and adjusting of all mechanical, hydraulic and pneumatic components and circuits.

Wears necessary safety equipment each day to include hard hats, safety glasses, proper work boots, safety harnesses and any other safety equipment needed for the assigned job.

Act and interact professionally and effectively both within a small dedicated team and while working autonomously, both internally (business) and externally (customers & subcontractors).

Maintain Normet’s’ quality goals in the manufacturing area by reporting any non-conforming issues. Adding to the overall result by inputting ideas to the Continuous Improvement process.

Finalizes repair order and completes service report in a timely manner. Coordinates with Manager, Services Cluster to ensure prompt billing of all parts, service and travel time.

Coordinates with Manager, Services Cluster to obtain repair items, components and information as needed.

Coordinates with Manager, Services Cluster to complete necessary warranty paperwork.

Drives company vehicle in a safe and professional manner, observing all traffic laws and mine property regulations.

Attend mechanical training seminars and refresher courses to ensure that skills are being refined and improved.

Applies knowledge and abilities to perform technical repairs according to schedule.

Performs other related duties as assigned.

Skills:

• Oral Communication Skills
• Written Communication Skills
• Technical Communication
• Customer Service Orientated
• Math Aptitude
• Reading Skills
• Professional
• Good Time Management Skills

Education/Experience:

• Education level of Grade 12 or Equivalent
• Licensed heavy duty equipment mechanic preferred
• Be able to read electrical and hydraulic schematics
• Have at least 5 years of experience with underground/tunneling equipment
• Experience in Wet Shotcreting Equipment and Process is a plus
• Candidate should have knowledge of hydraulics, electrical and brake systems
• Prospective candidate must be willing and able to travel domestically and at times throughout North America
• Candidate must have excellent communication skills and be able to communicate effectively
• Candidate must be a self-starter, and be able to work with little supervision
• Candidate should be flexible, proactive, self-motivated and willing to accept new challenges
• Valid Driver’s License

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