We anticipate the application window for this opening will close on - 25 May 2026

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

This position is based in North Haven, CT within in the Robotics Surgical Technology (RST) organization and reports to the Director of Refurbishment Operations.
Strong engineering knowledge, analytical skills, and hands-on experience coupled with the ability to work in a cross-functional capacity and in a fast-paced environment are critical to success in this position. This function will play a key role in growing and expanding an asset utilization strategy for the Hugo RAS platform that delivers lower cost solutions to service and maintain systems.

Prior experience with operations, manufacturing, field service, and/or remanufacturing, refurbishment, aftermarket, or overhaul is highly desirable. Candidates with this experience should ensure it is clearly highlighted in their work history.
In this role, you will be responsible for ensuring that root cause failures are correctly identified along with ensuring that proper actions are taken to remedy failure modes and documented accordingly. Development of processes for testing, rework, repair, and disposition of returned products will be a required element of this function along with collaboration of cross-functional personnel from engineering, manufacturing, quality, field service, and supply chain.

         

         

Responsibilities may include the following and other duties may be assigned.

• Perform troubleshooting, repair, and functional testing on large electromechanical capital equipment/systems to ensure full functional performance before shipment to customers.

• Test, troubleshoot, calibrate, adjust, diagnose, and maintain equipment, components, devices, and systems while setting up and operating machines, equipment, and fixtures required for repair and testing processes.

• Perform and lead change management activities, configuration control, and implementation of design change updates along with completing necessary equipment and process validations.

• Assist with the research, creation, and implementation of solutions for tooling and fixtures to help drive improvement in operational efficiency and throughput for aftermarket services.

• Support laboratory activities such as crating and uncrating high-level assemblies, spare parts handling, and other assigned operational tasks.

• Serve as a subject matter expert in support of Class III medical devices, analyzing product failures, performing troubleshooting, identifying root causes, and verifying corrective actions.

• Lead and support failure investigations in cross-functional, multi-site environments while using data and statistical techniques to provide evidence-based root cause conclusions.

• Drive complex experiments and testing on existing products to investigate a wide variety of failure modes, analyze results, recommend improvements, produce reports, and train or coach employees on advanced procedures and root cause analysis methods.

TECHNICAL SPECIALIST CAREER STREAM: An individual contributor with responsibility in our technical functions to advance existing capabilities/technology or introduce new capabilities/technology centered around advancing solutions for aftermarket services and returned asset management. Formulates, delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent developing and/or delivering initiatives related to supporting asset management of returned capital equipment while adhering to policies, using specialized knowledge and skills.

DIFFERENTIATING FACTORS

Autonomy: Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions that support . Coaches and reviews the work of lower level specialists; may manage projects / processes.

Organizational Impact: May be responsible for entire projects or processes within job area. Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments.

Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties. Makes improvements of processes, systems or products to enhance performance of the