Client Benefits Consultant

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. 

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. 

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary

The Benefits Consultant is responsible for delivering valuable benefits expertise to TriNet clients through effective consultation on benefits investment strategy, open enrollment, and providing benefits education during quarterly renewals and throughout the plan year.

Essential Duties/Responsibilities

• Provide on demand service delivery to renewing customers by providing strategic benefits renewal guidance that is linked to their business initiatives.

• Participate in benefits renewal activities including systems testing, pre-renewal queries, renewal extensions and prep work including studying plan changes, renewal rates, and trends

• Deliver timely and valuable benefits consulting to clients utilizing TriNet’s service model, templates, resources and product suite, in accordance with company guidelines, standards and processes to ensure quality and compliance.

• Audit and approve benefit funding changes in a timely manner.

• Serves as an advocate to resolve client level concerns or escalate to the Sr. Benefits Consultants, as needed

• Manage benefits center of excellence by providing benefits expertise to clients and customer support colleagues via SalesForce cases and email.   Case volumes may be especially high during renewals periods.

• Present Open Enrollment meetings for clients and worksite employees; New Employee Orientations as requested

• Partner with Sr. Benefits Consultants to develop and deliver benefits training for internal colleagues and customers as needed.

• Expand benefits knowledge, experience, and capabilities by participating in professional development, training and mentoring opportunities.

• Required for All Jobs

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications

Education

• Bachelor's Degree or equivalent experience - Preferred

   

Work Experience

• Typically 2+ years experience with client benefits set up and/or renewal process - Preferred

   

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills

• Ability to communicate with employees at all levels of the organization

• Strong knowledge and understanding of both state and federal employment laws

• Excellent interpersonal skills

• Excellent presentation and facilitation skills

• A demonstrated commitment to high professional ethical standards and a diverse workplace

• Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities

• Proficient in Microsoft Office Suite