Sr Director, Strategic Customer Programs

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

About the Senior Director of Strategic Customer Programs at Spring Health:

The Senior Director of Strategic Customer Programs is a pivotal leadership role at Spring Health, dedicated to overseeing and driving all strategic initiatives that enhance customer engagement and satisfaction. Reporting directly to the VP of Customer Success, this role is essential for scaling our Customer Success organization by leading high-impact programs that strengthen customer relationships, boost retention, and ensure seamless collaboration across teams. The ideal candidate is a strategic thinker with outstanding project management abilities, capable of executing key customer programs that support Spring Health’s long-term and scalable success.

At Spring Health, our customers are an integral part of everything we do. The Senior Director of Strategic Customer Programs plays a critical role in ensuring that our customers receive exceptional value and support, which directly contributes to our growth and reputation as a leader in the mental health industry. By leading strategic customer initiatives both internally and externally, you will help shape the future of our Customer Success organization and drive meaningful outcomes for both our customers and our company.

Key Responsibilities:

• Lead Strategic Programs: Oversee strategic customer programs, including Customer Health, Customer Advisory Boards, executive sponsor programs and reference programs.
• Cross Functional Strategic Partner:  Be a key Strategic Partner to Marketing on our Customer Marketing Programs such as Customer Advisory Board, On Site Customer events, Marketing as a Service programs and advocacy programs.
• Strategic Partnership: Act as a trusted advisor and partner to the VP of Customer Success, ensuring that strategic initiatives align with the broader Customer Success vision and company objectives.
• Customer Health Management: Manage the Customer Health program by facilitating regular cross-functional reviews to assess account health and develop action plans for at-risk accounts.
• Customer Advisory Board Oversight: Lead the Customer Advisory Board, engaging key customers to gather insights and feedback on product and service direction.
• Reference Programs: Develop and manage reference programs that showcase customer successes and create advocacy opportunities.
• Executive Sponsor Program: Drive the executive sponsor program, ensuring executives are connected to key accounts and actively involved in strategic customer discussions.
• Cross-Functional Collaboration: Collaborate with Sales, Product, Marketing, and other teams to support customer-facing events, communications, and initiatives that enhance the customer experience.
• Customer Communications: Develop and execute customer communication strategies, ensuring consistent and impactful messaging aligned with